OCM Analyst

NTT DATA Services•San Juan, PR

11d•$65,000 - $80,000•Remote

About The Position

NTT DATA is hiring an OCM Analyst to support the successful implementation of PRE support in San Juan, Puerto Rico. The posting also describes the role as an OCM Lead. This position leads the strategy, planning, development, and execution of organizational change management, serving as a strategic advisor to executive sponsors, project leadership, business units, and stakeholders. The role assesses organizational impacts and readiness, addresses challenges and resistance, and supports adoption of reengineered business processes, systems, and organizational structures. The OCM Lead is responsible for planning, executing, measuring, and sustaining the people-side of change. This includes stakeholder engagement and communications, training and knowledge transfer, sponsor and leadership alignment, adoption measurement, and long-term sustainment. The position is remote, with the posting also stating that candidates should be on island within driving distance of San Juan. Compensation is $65,000–$80,000, with potential incentive compensation and company benefits.

Requirements

At least six years of experience leading organizational change initiatives for large-scale, complex projects.
At least three years of experience with change management frameworks such as ADKAR, Kotter, or Lewin, and related best practices.
At least three years of experience with Medicaid eligibility processes, including policy, determinations, and enrollment.
A bachelor’s degree or at least four years of related experience.
At least three years of experience conducting change impact assessments, stakeholder analyses, readiness assessments, and defining success metrics.
Fluency in Puerto Rican Spanish, including reading, writing, and clear, accurate communication, with understanding of relevant regional linguistic and cultural nuances.

Nice To Haves

Prosci® Change Management Certification or equivalent (the posting lists this under preferred skills but also labels it required).
Demonstrated ability to develop and execute change management plans covering stakeholder engagement, communications, training, and resistance management.
Extensive experience preparing for and facilitating meetings and interviews, and delivering presentations.
Ability to use quantitative data to drive recommendations and decisions.
Experience developing and delivering training materials.
Strong problem-solving, teamwork, and customer service skills.
On the island within driving distance of San Juan, Puerto Rico.

Responsibilities

Lead the development and execution of an integrated organizational change management strategy for adoption of reengineered business processes, systems, and organizational structures.
Advise executive sponsors, project leadership, business units, and functional stakeholders on change risks, adoption strategies, and stakeholder engagement.
Identify organizational issues, assess root causes and impacts, and develop practical solutions for risks, barriers, and opportunities.
Conduct stakeholder analyses and change impact assessments to evaluate readiness, adoption risks, business challenges, and intervention needs.
Design and oversee communication strategies that provide timely, transparent information to impacted stakeholder groups.
Develop and oversee training and knowledge transfer strategies to prepare end users and support sustained adoption.
Align change management activities with project milestones, business objectives, governance processes, and expected outcomes.
Facilitate executive alignment sessions, leadership forums, sponsor coaching, and stakeholder workshops.
Build consensus, resolve misalignment, and support decision-making across stakeholder groups.
Monitor readiness, stakeholder sentiment, adoption progress, and change effectiveness using metrics, feedback, and analysis.
Identify and manage resistance through mitigation strategies, escalation paths, and leadership interventions.
Support long-term sustainment plans that embed changes in the organization’s culture, operating model, and daily practices.
Coach and guide project teams, managers, and change agents to strengthen internal change capability and consistent execution.
Manage competing priorities, coordinate stakeholder groups, and deliver change management work products on time.