Occupancy Specialist II

Washington County•Hillsboro, OR

6d•$27 - $33

About The Position

The Department of Housing Services is recruiting an Occupancy Specialist II to support the Rental Assistance Division and help organize key functions that support housing stability in Washington County. The role supports federal and local voucher programs, including Housing Choice Vouchers (Section 8), Veteran Affairs Supportive Housing, Mainstream, and Regional Long-Term Rent Assistance (RLRA) vouchers for low-income households. Occupancy Specialist IIs serve as housing case managers, conducting eligibility reviews and rent calculations; communicating with clients and stakeholders; applying knowledge of landlord-tenant laws, lease agreements, and housing quality standards; and providing supportive services, resources, and compliance support. The position is part of the Department of Housing, including the Housing Authority of Washington County, which provides rent assistance, affordable housing development, and homeless services programming. The organization describes its workplace as collaborative and supportive, and values equity, diverse perspectives, work-life balance, and service to the community.

Requirements

High school diploma or equivalent.
One year of work experience in housing programs, case management, residential services, or other social services.
Driver's license valid in the State of Oregon and an acceptable driving record under Washington County policy.
Must pass a criminal background investigation.
Ability to communicate effectively orally and in writing.
Customer-service ability, including responding to phone calls and emails, conducting in-person meetings or appointments, and defusing or deescalating upset individuals.
Advanced problem-solving skills, especially negotiating solutions between stakeholders.

Nice To Haves

Working knowledge or related experience with housing assistance program regulations and HUD guidelines.

Responsibilities

Support the Rental Assistance Division and organize key functions that advance housing stability in Washington County.
Support federal and local voucher programs, including Housing Choice Vouchers (Section 8), Veteran Affairs Supportive Housing, Mainstream, and RLRA vouchers.
Serve as a housing case manager for low-income households.
Review eligibility and calculate rent.
Communicate with households and stakeholders, applying knowledge of landlord-tenant laws, lease agreements, and housing quality standards.
Provide supportive services and resources, and support program compliance.
Respond to phone calls and emails and conduct in-person meetings and appointments.
Use problem-solving and negotiation to seek solutions between stakeholders and deescalate upset individuals.