Occupancy Specialist
About The Position
Harborlight Homes is a nonprofit community development and property management organization providing service-enriched affordable housing throughout the North Shore of Massachusetts. The Occupancy Specialist supports day-to-day occupancy and compliance needs across the affordable housing portfolio. Although the portfolio includes more than 26 properties, the role typically supports approximately 3–4 properties at a time, focusing on certifications, recertifications, and other occupancy-related work. The specialist is generally based at one primary property for several months, depending on where support is most needed, and may transition to another property or group of properties after work at the current location is brought up to date. This traditional Monday-through-Friday role provides exposure to affordable housing operations, compliance, leasing, and resident relations. As the role evolves, there may be an opportunity to take on expanded responsibilities and grow into a Property Manager position.
Requirements
- Bachelor’s degree in business, real estate, or a related field preferred, or equivalent experience.
- At least 2 years of experience in property management, affordable housing, or real estate administration.
- Certified Occupancy Specialist (COS) credential required within six months of employment start.
- Strong organizational, communication, and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software (RealPage).
- Knowledge of local and state landlord-tenant laws and affordable housing regulations.
Nice To Haves
- Experience with HUD/LIHTC programs is strongly preferred.
- Bachelor’s degree in business, real estate, or a related field is preferred.
Responsibilities
- Process applications, certifications, and recertifications for new and existing residents in accordance with HUD, LIHTC, and other affordable housing program requirements.
- Maintain accurate resident files and waiting lists and ensure compliance with regulatory agreements.
- Coordinate move-in and move-out procedures, including unit inspections and documentation.
- Ensure occupancy activities comply with federal, state, and local regulations.
- Prepare and submit required reports and documentation for program compliance.
- Support audits and respond to compliance reviews as needed.
- Build positive relationships with residents and address questions and concerns promptly and professionally.
- Support the organization’s mission of providing equitable and inclusive housing opportunities.
- Assist with property management software and maintain accurate records.
- Collaborate with property management and maintenance teams to ensure smooth operations across properties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
