Occupancy & Recertification Specialist

Related • Sunnyvale, CA

7d

About The Position

The Occupancy & Recertification Specialist supports affordable housing operations by serving prospective and current residents, processing certifications, and maintaining compliance with applicable affordable housing requirements. The role processes initial, interim, and annual certifications; calculates retroactive rent; collects and verifies resident documentation; applies appropriate rents; prepares repayment agreements; explains rent calculations under HUD guidelines; and reviews EIV reports to resolve discrepancies. The specialist also supports site and office operations as assigned by the manager.

The position calls for a detail-oriented, organized, adaptable professional who can manage deadlines and multiple projects in a busy, high-volume environment, work with minimal supervision, and deliver resident-centered service. Knowledge of LIHTC policies and procedures is required. The role is non-exempt and eligible for overtime pay.

Requirements

• Knowledge of LIHTC policies and procedures.
• At least 2 years of experience in affordable housing and leasing.
• High school diploma or GED.
• Ability to review and interpret financial documents, including pay stubs and tax returns, and information related to rent.
• Strong financial, organizational, analytical, critical-thinking, and problem-solving skills.
• Attention to detail and ability to work on a deadline-driven schedule.
• Excellent interpersonal and communication skills, including the ability to build trust with teams.
• Adaptability, initiative, accountability, reliability, and resilience in a fast-paced, changing environment.
• Commitment to resident-centered service and collaborative work.
• Ability to maintain confidentiality and navigate sensitive issues.
• Ability to take ownership of projects and outcomes and prioritize precision and attention to detail.

Nice To Haves

• Bachelor’s degree preferred.
• COS, TCS, or other affordable housing compliance certification or training; willingness to obtain is acceptable.
• Experience with property management software such as RealPage, OneSite, or Yardi.

Responsibilities

• Create a welcoming experience and sense of community through daily interactions with prospective and current residents.
• Process initial, interim, and annual certifications and calculate retroactive rent in accordance with applicable guidelines.
• Collect required documentation from current and prospective residents and process verifications.
• Apply correct rents for annual and interim recertifications and make adjustments to maintain compliance.
• Prepare rent repayment agreements and explain rent calculations to residents according to HUD guidelines.
• Review EIV reports and resolve discrepancies.
• Manage multiple projects and deadlines while maintaining accuracy and attention to detail.
• Complete tasks from start to finish with minimal supervision in a busy, high-volume environment.
• Prioritize work and manage time to meet deadlines.
• Support site and office operations as assigned by the manager.

Benefits

• 19 or more days of paid time off.
• Medical, vision, and dental plan options.
• Life insurance.
• Employee Assistance Program.
• 401(k).
• Flexible spending account (FSA) and health savings account (HSA).
• Employer-paid life and AD&D insurance.
• Paid leave and disability programs.
• Mental health resources, including counseling.
• Fertility benefits, including surrogacy and adoption assistance.
• Paid time off to volunteer.
• Matching charitable donations.
• Learning and training programs.
• Tuition and certification reimbursement.
• Internal advancement opportunities.
• Annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED