Occupancy Specialist II

Washington County, Oregon•Hillsboro, OR

About The Position

The Department of Housing Services is recruiting an Occupancy Specialist II to support the Rental Assistance Division and help organize key functions that support housing stability in Washington County. The position helps administer federal and local voucher programs, including Housing Choice Vouchers (Section 8), Veteran Affairs Supportive Housing, Mainstream, and Regional Long-Term Rent Assistance (RLRA) vouchers for low-income households in Washington County. Occupancy Specialist II employees serve as housing case managers. Their work includes eligibility review, rent calculation, communication with stakeholders, supportive services and resources, and program compliance. The role calls for a strong understanding of landlord-tenant laws, lease agreements, and housing quality standards, along with the ability to handle other aspects of human services. The Department of Housing, including the Housing Authority of Washington County, is responsible for rent assistance, affordable housing development, and homeless services programming. The Housing Authority is a Moving to Work (MTW) agency that uses federal and regional funds for rental subsidies. The department describes itself as a collaborative and supportive workplace that values equity, diverse perspectives, life experiences, and work-life balance.

Requirements

High school diploma or equivalent.
At least one year of work experience in housing programs, case management, residential services, or other social services.
Working knowledge of, or relatable experience with, housing assistance program regulations and HUD guidelines.
Ability to communicate effectively orally and in writing.
Advanced problem-solving skills, particularly negotiating solutions between stakeholders.
Ability to provide customer service, respond to phone calls and emails, conduct in-person meetings and appointments, and defuse or deescalate upset individuals.
A driver's license valid in the State of Oregon and an acceptable driving record under Washington County Policy.
Must pass a criminal background investigation.

Responsibilities

Support the Rental Assistance Division and help organize functions that promote housing stability in Washington County.
Assist with federal and local voucher programs, including Housing Choice Vouchers (Section 8), Veteran Affairs Supportive Housing, Mainstream, and Regional Long-Term Rent Assistance (RLRA) vouchers.
Conduct eligibility reviews and calculate rent as a housing case manager.
Communicate with program participants and stakeholders, including in-person meetings and appointments, phone calls, and email.
Provide supportive services and resources, and address compliance and other human-services needs.
Help negotiate solutions between stakeholders and respond to or deescalate upset individuals.