Occupancy Specialist II (Enterprise / Abbott)

WinnCompanies•Waterbury, CT

5d•Onsite

About The Position

WinnCompanies is seeking an Occupancy Specialist II to join the team at Enterprise / Abbott, a 400-unit senior affordable housing community in Waterbury, Connecticut. The role assists the Property Manager with initial, interim, and annual tenant recertifications across multiple affordable housing programs. The position pays $24.00–$27.00 per hour and follows a Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED equivalent.
3–5 years of relevant work experience.
Current vehicle license in good standing and compliance with the Company Safe Vehicular Operations Policy driving-record standards.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Solid verbal and written communication skills.
Good organizational and administrative skills.
Ability to consistently meet deadlines and follow schedules.
Ability to complete repetitive tasks with a high level of detail.
Ability to plan and schedule four months of work activity.

Nice To Haves

Associate’s degree.
Bilingual in English and Spanish.
Experience with Yardi or RealPage property management software.
SHCM certification.
COS or CPO certifications.

Responsibilities

Process initial, interim, and annual recertifications.
Notify residents of upcoming recertifications using notices generated by property management software.
Conduct recertification interviews with residents.
Review recertifications to confirm all checklist items are complete.
Send verification forms to relevant agencies, banks, employers, and other organizations.
Complete recertification worksheets for HUD Form 50059 vouchers and annual Tax Credit Tenant Income Certification (TIC) reports.
Assist property management staff in preparing for reviews by owners, regulatory agencies, and auditors.
Ensure information is accurate and entered in the property management software.
Follow company policies for handling Tax Credit and resident files.
Assist property management staff with all aspects of the move-in process.
Ensure files comply with funding and regulatory agency requirements, including HOME and HIF.
Protect residents’ personal and private information and maintain records in accordance with applicable local, state, and federal laws.
Ensure recertifications are completed and signed by the Property Manager and resident by their due dates.
Follow the recertification reporting calendar and deliver required reports and tenant letters on time.
Manage prospect information and waitlists in compliance with regulations, including completing guest cards, periodically purging waitlists, and keeping in contact with leading prospects.
Participate in marketing activities to increase prospect activity.
Show vacant apartments or conduct property tours, build prospect interest, and pre-qualify applicants by explaining income qualifications and certification documentation requirements.
Perform special assignments as needed.