O&O Park Team Lead

Sky Zone•Vernon Hills, IL

5d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, motivated individual who is ready to grow into higher levels of responsibility. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building operational and leadership experience. When senior leaders are not on-site, the Team Lead serves as Manager on Duty and helps keep the park running safely and effectively. The Team Lead leads from the floor, supports and coaches team members across departments, and steps into operational areas as needed to maintain smooth operations and positive guest experiences. The position also supports sales, safety compliance, shift procedures, park cleanliness, and operational readiness. The role may include serving as a Part-time Flex Lead at select locations, primarily on weekends, rotating as needed to cover breaks and other Leads’ time off. The posted position is full-time and onsite. Pay is a fixed starting rate of $17.00 per hour. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to eligibility requirements.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
A hands-on, team-first mindset and willingness to support others and step in where needed.
Personal ownership, preparedness, follow-through, and the ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation is strongly preferred.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships and park programs.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, coach team members on conversions, and support Sky Zone’s “WOW” service standards.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities, from booking through event completion.
Manage café inventory and ordering, maintain health and safety standards, and oversee the maintenance and cleanliness of equipment and attractions.
Lead facilities projects that support guest experience and the park’s appearance.
At locations offering the Part-time Flex Lead arrangement, work primarily on weekends and rotate as needed to cover breaks and other Leads’ time off.