O&O Park Team Lead

Sky Zone•Baytown, TX

3d•Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The Team Lead gains operational responsibility and leadership experience, supports shift execution, and may serve as Manager on Duty when the General Manager or Operations Manager is not present. The role leads from the floor, supports team members across departments, and helps maintain safe, efficient park operations and positive guest experiences. The role includes driving membership and program sales, coaching team members in service and sales, overseeing parties and events, managing café inventory and ordering, and supporting facility and attraction maintenance. The Team Lead enforces safety policies, completes incident reports when needed, ensures opening, closing, and shift procedures are followed, and maintains park cleanliness and readiness. A part-time flex lead arrangement is available at some locations, primarily for weekend coverage; the posting otherwise describes a full-time role. The position requires evening, weekend, and holiday availability, working in a high-energy and often loud park environment, moving throughout the park, and lifting and carrying at least 20 pounds as needed, with or without reasonable accommodation. Compensation is $14.00–$17.00, based on qualifications and experience. Full-time employees are offered medical, dental, and vision coverage and a 401(k) with company matching, subject to age and tenure eligibility requirements.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic technology proficiency, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to jump in where needed to support others.
Strong personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
Model service excellence and mentor team members in customer engagement and guest satisfaction.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, coach team members to improve conversions, and uphold Sky Zone’s WOW service standards.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and consistent execution from booking through completion.
Manage café inventory and ordering, and ensure health and safety standards meet applicable inspection requirements and guidelines.
Oversee maintenance and cleanliness of equipment, attractions, and park facilities; ensure they are safe and in good working condition.
Lead facilities projects that improve the guest experience and maintain the park’s appearance.
For the part-time flex lead arrangement where available, provide primarily weekend coverage and rotate as needed to cover other Leads’ breaks and time off.