O/N Merchandising Lead

Walmart•Phoenix, AZ

1d•Onsite

About The Position

The O/N Merchandising Lead provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and supporting members with self-service technology. The role assists management in supervising associates by assigning work, communicating goals and feedback, training and guiding associates, ensuring member concerns are handled according to company guidelines, and supporting recruiting, hiring, scheduling, coaching, and evaluation activities. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, completes required documentation, and ensures safe facility operations. It maintains merchandise presentation through zoning, stocking, displays, pricing, claims and returns, and the handling of damaged, fragile, or high-shrink products. It also monitors product quality, rotation, code dating, recalls, and sanitation standards; oversees picking and staging club pickup orders; and leads teams in completing work to expected timelines and quality standards. The role develops and implements processes in collaboration with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It models and supports company policies, ethics, and compliance, and demonstrates the company’s values through teamwork, integrity, customer focus, continuous improvement, and support for associates.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience, including hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Provide member service, identify member needs, assist with purchasing decisions, locate merchandise, resolve issues, and guide members in using self-service technology.
Assist management with supervising associates, including assigning duties, communicating goals and feedback, training, providing direction, and supporting recruiting, hiring, scheduling, coaching, and evaluation.
Receive and stock merchandise and supplies from distribution centers and vendors; organize and maintain the sales floor and complete required paperwork and documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, following steel standards, and correcting or reporting unsafe conditions.
Maintain sales floor and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink items.
Monitor food and merchandise quality by following product rotation, code dating, recalls, and sanitation standards, and by stocking, zoning, and cleaning departments.
Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, supporting work quality and timelines, and helping others adapt to changes and challenges.
Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; analyze information, monitor progress, and identify improvement opportunities.
Promote and support compliance with company policies, procedures, ethics, and integrity standards; model appropriate practices, use the Open Door Policy, and assist management in addressing ethical and compliance issues.
Demonstrate the company’s values through respect for individuals, integrity, customer and member service, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.