O/N Merchandising Lead

Walmart•Watertown, NY

2d•Onsite

About The Position

The O/N Merchandising Lead provides member service and supports members with self-service technology, purchasing decisions, merchandise location, issue resolution, and company products and services. The role assists management with supervising associates by assigning duties, communicating goals and feedback, training associates, providing guidance on member service, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, uses equipment, and completes required documentation. It maintains facility safety and merchandise presentation, including safety sweeps, forklift spotting, hazardous-material handling, zoning, stocking, display setup and upkeep, pricing, claims and returns, and identifying shrink and damaged goods. It monitors food and merchandise quality through product rotation, code dating, recalls, and sanitation standards, and oversees picking and staging club pickup orders. The Lead coordinates team assignments, shares resources and feedback, helps achieve timelines and work quality, and supports associates through change. The role also develops and implements business processes, monitors progress and improvement opportunities, and promotes compliance with company policies, ethics, and standards. The position is based at the Sam's Club location listed in Watertown, New York. The job posting describes an overnight merchandising role but does not specify particular working hours.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience and 6 months of customer service experience.
Demonstrated merchandising, customer service, supervision, communication, ethical standards and conduct, and retail operations capabilities, as reflected in the posting.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Provide member service by identifying needs, supporting self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, providing direction on member service, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor; use equipment and complete required paperwork, logs, and documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, following steel standard guidelines, and correcting and reporting unsafe situations.
Maintain sales-floor condition and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink merchandise.
Monitor food and merchandise quality by following product rotation, code dating, recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, giving advice and feedback, supporting timelines and work quality, and helping others adapt to change.
Oversee the picking and staging of club pickup orders throughout the day and ensure products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices to meet business needs; collaborate with managers, co-workers, customers, and business partners; analyze information; monitor results; and identify and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; guide associates on applying them, implement related action plans, use the Open Door Policy, and assist management with ethical and compliance issues.
Model the company’s stated values by respecting individual differences, building relationships, mentoring others, acting with integrity, serving customers and members, and pursuing continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off and/or PPTO, with benefits including parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential premiums of $0.35 to $3.00 per hour in specified circumstances.