O/N Merchandising Lead

Walmart • Kentwood, MI

8d • Onsite

About The Position

The O/N Merchandising Lead provides member service, supports members with self-service technology and purchasing decisions, locates merchandise, resolves concerns, and promotes company products and services. The role assists management in supervising associates by assigning duties, communicating goals and feedback, training and guiding associates, ensuring member issues are resolved according to company guidelines, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities.

The position receives and stocks supplies and merchandise, organizes and maintains the sales floor, and completes required documentation. It supports facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, adhering to steel standards, and reporting or correcting unsafe conditions. It maintains merchandise presentation through zoning, stocking, organizing displays, handling claims and returns, pricing and signing merchandise, identifying damage and shrink, and securing fragile or high-shrink products. It also monitors food and merchandise quality, including rotation, code dating, recalls, and sanitation, and oversees the selection and staging of club pickup orders.

The lead coordinates team assignments, shares resources and information, supports work quality and timelines, and helps others adapt to change. The role develops and implements processes with managers, co-workers, customers, and business partners, monitors results, and identifies improvement opportunities. It also demonstrates and promotes company policies, ethics, and compliance standards, and assists management in addressing related issues.

Requirements

• Must be at least 18 years of age.
• At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

• Experience leading a team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workloads.

Responsibilities

• Provide member service by acknowledging members, identifying needs, supporting self-service technology, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches and issue resolution.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor; and complete required paperwork, logs, and documentation.
• Maintain facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, following steel standards, and correcting or reporting unsafe situations.
• Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink merchandise.
• Monitor food and merchandise quality by ensuring product rotation, code dating, recalls, and sanitation standards are followed; merchandise area categories; and stock, zone, and clean departments.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, supporting timelines and work quality, and helping others adapt to change.
• Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices in collaboration with managers, co-workers, customers, and business partners; analyze information, monitor progress and results, and identify improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; guide associates in applying them and assist management with correcting compliance issues.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefits for eligible full-time and part-time associates, including tuition, books, and fees for covered programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed