O/N Merchandising Lead

Walmart•Oklahoma City, OK

4d•Onsite

About The Position

The O/N Merchandising Lead provides member service and supports members with self-service technology, purchasing decisions, locating merchandise, and resolving issues. The role assists management with supervising associates, including assigning work, communicating goals, training, providing direction, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety, merchandise presentation, and product quality by following safety procedures and company standards, handling claims and returns, zoning and stocking departments, maintaining displays, pricing merchandise, identifying shrink or damage, and following product rotation, code dating, recall, and sanitation requirements. The lead oversees the picking and staging of club pickup orders, coordinates team assignments, supports coworkers, and helps ensure work quality and timelines. The role also develops and implements processes with managers, coworkers, customers, and other business partners, identifies improvement opportunities, and demonstrates and supports ethical conduct and compliance with company policies. The position is based at the Sam’s Club location listed in Oklahoma City, Oklahoma.

Requirements

Must be at least 18 years of age.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Provide member service by identifying member needs, supporting use of self-service technology, assisting with purchases, locating merchandise, resolving concerns, and promoting company products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, and providing guidance on member service.
Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize the sales floor and complete required paperwork and documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe conditions.
Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing products, identifying shrink and damage, and securing fragile or high-shrink merchandise.
Monitor food and merchandise quality by ensuring product rotation, code dating, recalls, and sanitation standards, and by stocking, zoning, and cleaning departments.
Lead and participate in teams by coordinating work assignments, sharing resources and information, supporting coworkers, and helping teams adapt to change or new challenges.
Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company procedures.
Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor results and identify improvement opportunities.
Model and support compliance with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and assisting management with ethical or compliance issues.
Demonstrate the company’s values by supporting belonging, teamwork, integrity, customer-first service, continuous improvement, and the development of others.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, covering eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.