Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Beaumont, TX

About The Position

As a Clinical Manager at Concentra, you will provide primary medical direction and coordinate professional healthcare services in a clinical setting under the direction of the Regional Medical Director. You will follow Concentra medical protocols, policies, practices, procedures, and applicable regulations to support affordable, efficient, responsible, and accountable care for businesses, industry, and patients. The role is based in a clinic that operates Monday through Friday, 8 a.m. to 5 p.m., with no call or weekends. The Clinical Manager spends all of their time in a center providing direct patient care and leading by example. The position combines clinical work with staff mentoring, operational coordination, quality assurance, client relations, and support for center performance and growth. The manager collaborates with Center Medical Directors or designated Staff Physicians, Center Leadership, therapy staff, and the Regional Medical Director, and helps ensure appropriate care, accurate documentation, regulatory compliance, and an excellent patient experience. The role may involve meeting employers, conducting workplace walk-throughs and on-site assessments, communicating with client representatives, participating in educational programs and business development, and adapting to changing business needs, including additional or different hours or shifts when appropriate. Duties may change with or without notice.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or passed the Physician Assistant National Certifying Examination (PANCE).
Current Nurse Practitioner or Physician Assistant license in the state of employment, in accordance with state practice laws, maintained throughout employment.
Customarily at least two years of experience in occupational medicine, urgent care, or an emergency setting.
Demonstrated knowledge of occupational medicine requirements, including state-specific requirements.
Working knowledge of clinical operations.
Knowledge of laws and regulations governing delivery of rehabilitation services.
Knowledge of workers’ compensation, clinical procedures, and processes involved in delivering quality care.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer-service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Excellent communication skills.
Willingness to participate in Continuing Medical Education.
Leadership skills and management accountability.
Skill in treating minor trauma and orthopedic injuries.
Knowledge of techniques and information needed to diagnose and treat human injuries.
Ability to convey information effectively to colleagues, peers, patients, and clients.
Problem sensitivity and sound judgment and decision-making.
Instructing skills to teach others.
Knowledge of customer and personal service, including needs assessment, service quality standards, and customer-satisfaction evaluation.
Social perceptiveness and active listening.
Ability to document and record information.
Concentra core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Responsibilities

Provide direct patient care in the center and lead by example to create an exceptional patient experience.
Participate in managing the center’s medical treatment activities under the direction of Center Medical Directors or designated Staff Physicians, and coordinate activities with other centers.
Work with the Center Leadership Team to foster clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and support their development through education and training opportunities.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and reflects appropriate assessments and reassessments based on patient needs.
Meet regularly with the Regional Medical Director and/or Area/Associate Medical Director to discuss patient-care quality and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before employment offers are extended.
Provide budgetary reporting to help ensure operations can meet medical responsibilities.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee case histories, health examination reports, and other medical needs.
Develop, implement, and monitor medical-surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and facilitate teamwork between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Coordinate with outcome assurance to support efficient and appropriate medical-staff case management.
Review clinical effectiveness and occupational reports in Center Leadership Meetings and plan for clinic growth and development.
Meet with employers about health and safety needs and conduct workplace walk-throughs and other on-site assessments to develop client relationships.
Communicate with client representatives when treating employer patients for initial injuries and changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent customer service to patients, clients, and peers while incorporating Orange Book values; work to exceed customer and patient expectations as measured by NPER/NPS/TATs.
Complete tasks and quality-assurance checks accurately, and ensure results and paperwork are documented accurately, concisely, completely, and on time.
Provide a compassionate and warm patient experience regardless of patient volume, and consistently deliver quality care in a busy clinical environment.
Manage time, prioritize, and multitask; adapt to changing business needs, including additional or different hours or shifts when appropriate.
Assist in other areas as needed to support an excellent patient experience.
Pursue additional clinical training and self-development to consistently provide quality care.
Communicate effectively with patients, clients, supervisors, and peers; listen to and address internal and external client needs.
Take personal responsibility for excellence, understand how daily work contributes to center operations, and hold oneself and others accountable while helping others achieve results.

Benefits

Competitive base salary with annual merit increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly quality care bonus incentive
24 days of paid time off annually, with rollover
5 days of paid CME time annually
6 paid holidays
Medical malpractice coverage
Reimbursement, upon approval, for renewal of applicable licensure, certifications, memberships, and related dues
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Training provided in occupational medicine
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
Pre-tax health care and dependent care spending accounts (FSA)
Concentra-accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally
Many clinics offer Monday–Friday, 8 a.m.–5 p.m. hours, with no nights, weekends, holidays, or call