Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Norwich, CT

About The Position

The Clinical Manager provides primary medical direction and coordinates professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The role follows Concentra medical protocols, policies, practices, procedures, and applicable regulations to support affordable, efficient, responsible, accountable, high-quality healthcare for business, industry, and patients. The position spends 100% of its time in a center providing direct patient care and leading by example to create an exceptional patient experience. The Clinical Manager participates in managing the center’s medical treatment activities, supports clinical staff development, ensures appropriate documentation and implementation of clinical policies, and works with center and regional leadership to review care quality, compliance, and performance. The role also collaborates with therapists and other disciplines, develops and monitors medical surveillance protocols for client companies, and works with employers on workplace health and safety needs, client relations, education, and business development. The position calls for strong customer service, communication, leadership, judgment, and flexibility in a busy clinical environment. Scheduling and hours may change to meet business needs. Many clinics offer weekday hours from 8 a.m. to 5 p.m., with no nights, weekends, holidays, or call, though this is not stated as universal. The position is eligible for a base compensation range of $131,782.56 to $189,203.46, depending on job-related factors.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or have passed the Physician Assistant National Certifying Examination (PANCE).
Hold a current Nurse Practitioner or Physician Assistant license in the state of employment, in accordance with state practice laws, and maintain that license throughout employment.
Customarily have at least two years of experience in occupational medicine, urgent care, or an emergency setting.
Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
Demonstrate outstanding customer service and tact and professionalism when interacting with people.
Handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Demonstrate knowledge of state-specific occupational medicine requirements and working knowledge of clinical operations.
Know laws and regulations governing rehabilitation services, as well as workers’ compensation, clinical procedures, and processes involved in delivering quality care.
Demonstrate excellent communication skills and willingness to participate in Continuing Medical Education.
Demonstrate leadership skills and management accountability.
Be skilled in treating minor trauma and orthopedic injuries.
Demonstrate speaking, problem-sensitivity, judgment, decision-making, instructing, customer and personal service, social perceptiveness, active listening, and documenting and recording skills.

Responsibilities

Spend 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
Participate in managing center medical treatment activities and coordinate the center’s activities with those of other centers under the direction of Center Medical Directors or designated Staff Physicians.
Work with the Center Leadership Team to foster clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and support their development through education and training opportunities.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and reflects appropriate assessments and reassessments for patient needs.
Meet regularly with the Regional Medical Director and/or Area/Associate Medical Director to discuss care quality and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers are extended.
Provide budgetary reports to ensure medical responsibilities can be met by operations.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, and examination results; diagnose conditions; prescribe or administer treatment; and oversee case histories, health examination reports, and other medical records.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and facilitate a team approach to care between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Coordinate with outcome assurance to support efficient and appropriate case management by medical staff.
Review clinical effectiveness, occupational reports, and plans for clinic growth and development in Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments to develop client relations.
Communicate with client representatives when seeing employer patients for initial injuries and changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent customer service to patients, clients, and peers while incorporating Orange Book values.
Maintain accuracy in task completion and quality assurance checks, and ensure results and paperwork are accurate, concise, timely, and complete.
Provide compassionate, warm patient care regardless of patient volume; manage time, prioritize, and multitask in a busy environment.
Adapt to changing business needs, including scheduling and working additional or different hours or shifts when appropriate.
Assist in other areas as needed to ensure an excellent patient experience.
Pursue additional clinical training and self-development to provide consistent, quality care.
Communicate effectively, listen to internal and external client needs, and take action to address them.
Hold self and others accountable and assist colleagues in achieving results.

Benefits

Competitive base salary with annual merit increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly Quality Care bonus incentive
24 days of Paid Time Off annually, with rollover
5 days of paid CME time annually
6 paid holidays
Medical malpractice coverage
Reimbursement for applicable licensure, certification, and membership renewal dues, upon approval
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Occupational Medicine training
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
Pre-tax health care and dependent care spending accounts
Concentra-accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally