Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Norwich, CT

3d•$131,783 - $189,203

About The Position

The Clinical Manager provides primary medical direction and coordinates professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The role follows Concentra medical protocols, company policies and procedures, and applicable regulations to deliver affordable, efficient, responsible, accountable, high-quality healthcare to businesses, industry, and patients. The position spends 100% of its time in a center providing direct patient care and leading by example to create an exceptional patient experience. The Clinical Manager collaborates with center leadership, physicians, therapists, staff, clients, and employers to support clinical operations, quality care, staff development, and center performance. Responsibilities include overseeing clinical policies and documentation, mentoring staff, supporting hiring and training, coordinating therapy and medical care, monitoring medical surveillance protocols, and contributing to client relations and business development. The role also supports quality assurance, regulatory compliance, and continuous improvement in a busy clinical environment. The position requires an accredited Nurse Practitioner or Physician Assistant education and current state licensure. Candidates customarily have at least two years of experience in occupational medicine, urgent care, or an emergency setting. Compensation includes a base salary range of $131,782.56 to $189,203.46, depending on job-related factors, as well as potential monthly and quarterly incentives. Clinic schedules vary; many clinics operate Monday through Friday, 8 a.m. to 5 p.m., with no nights, weekends, holidays, or call.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or passage of the Physician Assistant National Certifying Examination (PANCE).
Current Nurse Practitioner or Physician Assistant license in the state of employment, consistent with state practice laws, maintained throughout employment.
Customarily at least two years of experience in occupational medicine, urgent care, or an emergency setting.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Demonstrated knowledge of state-specific occupational medicine requirements.
Demonstrated working knowledge of clinical operations.
Knowledge of laws and regulations governing rehabilitation services.
Knowledge of workers’ compensation, clinical procedures, and processes involved in delivering quality care.
Excellent communication skills, including the ability to convey information effectively to colleagues, peers, patients, and clients.
Willingness to participate in Continuing Medical Education.
Leadership skills and management accountability.
Skill in treating minor trauma and orthopedic injuries.
Knowledge of techniques and information needed to diagnose and treat human injuries.
Problem sensitivity and sound judgment and decision-making.
Ability to instruct and teach others.
Knowledge of customer and personal service, including needs assessment, service quality standards, and evaluation of customer satisfaction.
Social perceptiveness and active listening skills.
Ability to document and record information.
Concentra core competencies: service mentality, attention to detail, sense of urgency, initiative, and flexibility.

Responsibilities

Provide direct patient care in a center and lead by example to create an exceptional patient experience.
Participate in managing medical treatment activities and coordinate center activities with those of other centers, under the direction of Center Medical Directors or designated Staff Physicians.
Work with the Center Leadership Team to foster clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and help them develop competencies through education and training.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and includes appropriate assessments and reassessments for patient needs.
Meet regularly with the Regional Medical Director and/or Area or Associate Medical Director to discuss quality of care and review policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers are extended.
Provide budgetary reporting to ensure medical responsibilities can be adequately met by operations.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, and examination results; diagnose conditions; prescribe or administer treatment; and oversee maintenance of case histories and health examination reports.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and facilitate teamwork between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Coordinate with outcome assurance to ensure medical staff manage cases efficiently and appropriately.
Review clinical effectiveness and occupational reports in center leadership meetings and plan for clinic growth and development.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments.
Communicate with client representatives when employer patients are seen for initial injuries or changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent customer service to patients, clients, and peers while incorporating Orange Book values and working to exceed customer and patient expectations as measured by NPER, NPS, and TATs.
Complete tasks and quality assurance checks accurately and ensure documentation and paperwork are accurate, concise, timely, and complete.
Provide compassionate, warm care regardless of patient volume; manage time, prioritize, and multitask in a busy environment.
Adapt to changing business needs, including scheduling and working additional or different hours or shifts when appropriate.
Assist in other areas as needed to support an excellent patient experience.
Seek additional clinical training and self-development to consistently provide quality care.
Communicate effectively with patients, clients, supervisors, and peers; listen to and address internal and external client needs.
Contribute to center operations through personal excellence and hold self and others accountable for results.

Benefits

Competitive base salary with annual merit increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly quality care bonus incentive
24 days of paid time off annually, with rollover
5 days of paid CME time annually
6 paid holidays
Medical malpractice coverage
Reimbursement, upon approval, for applicable licensure renewal, certifications, memberships, and related dues
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Occupational Medicine training
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
Pre-tax health care and dependent care spending accounts
Concentra-accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally