Clinical Manager Nurse Practitioner or Physician Assistant

Concentra•Town of Grand Chute, WI

4d•Onsite

About The Position

Concentra is seeking a Clinical Manager who is a Nurse Practitioner or Physician Assistant to join its team in Appleton, Wisconsin. The role provides primary medical direction and coordination of professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The Clinical Manager follows Concentra medical protocols, company policies and procedures, and applicable regulations to support high-quality, affordable, efficient, responsible, and accountable healthcare for businesses, industry, and patients. The scope of practice includes occupational health and urgent care. The Clinical Manager spends all working time in a center providing direct patient care and leading by example. The role also supports clinical operations, staff development, quality and regulatory compliance, employer relationships, and center performance. The position requires at least three years of relevant experience in occupational medicine, urgent care, or an emergency setting. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m., with no nights, weekends, holidays, or call. The job may require adapting to changing business needs, including working additional or different hours or shifts when appropriate. Compensation includes a competitive base salary, an annual merit increase opportunity, a monthly stipend, monthly RVU bonus incentives, and quarterly quality-care bonus incentives.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or have passed the Physician Assistant National Certifying Examination (PANCE).
Current Nurse Practitioner or Physician Assistant license in the state of employment, consistent with state practice laws, and maintain that license throughout employment.
At least 3 years of experience in occupational medicine, urgent care, or an emergency setting.
Demonstrated knowledge of state-specific occupational medicine requirements.
Demonstrated working knowledge of clinical operations.
Knowledge of laws and regulations governing delivery of rehabilitation services.
Knowledge of workers’ compensation, clinical procedures, and processes involved in delivering quality care.
Excellent communication skills, including the ability to convey information effectively to colleagues, peers, patients, and clients.
Willingness to participate in Continuing Medical Education.
Leadership skills and management accountability.
Skill in treating minor trauma and orthopedic injuries.
Knowledge of techniques and information needed to diagnose and treat human injuries.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Competencies in service mentality, attention to detail, sense of urgency, initiative, and flexibility.
Problem sensitivity, judgment, and decision-making skills.
Ability to instruct and teach others.
Knowledge of customer and personal service, including needs assessment, service quality standards, and customer-satisfaction evaluation.
Social perceptiveness and active listening.
Ability to document and record information.
Ability to manage time, prioritize, and multitask in a busy environment.
Ability to adapt to changing business needs, including scheduling or working additional or different hours or shifts when appropriate.

Responsibilities

Provide direct patient care in the center and lead by example to create an exceptional patient experience.
Under the direction of Center Medical Directors or designated Staff Physicians, participate in managing the center’s medical treatment activities and coordinate activities with other centers.
Work with the Center Leadership Team to foster clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and support their development through education and training opportunities.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and includes appropriate assessments and reassessments based on patient needs.
Meet regularly with the Regional Medical Director and/or Area or Associate Medical Director to discuss quality of care and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers of employment are extended.
Provide budgetary reporting to ensure operations can meet medical responsibilities.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee maintenance of case histories, health examination reports, and other medical records.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and foster a team approach to care between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Work with outcome assurance to ensure cases are managed efficiently and appropriately by medical staff.
Review clinical effectiveness, occupational reports, and plans for clinic growth and development in Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments to develop client relationships.
Communicate with client representatives when treating employer patients with initial injuries or changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent customer service to patients, clients, and peers while incorporating Orange Book values and striving to exceed customer and patient expectations as measured by NPER, NPS, and TATs.
Complete tasks accurately and perform quality assurance checks; ensure documentation and paperwork are accurate, concise, timely, and complete.
Provide a compassionate, warm patient experience regardless of patient volume and deliver quality care in a busy clinical environment.
Manage time, prioritize, and multitask; adapt to changing business needs and scheduling when appropriate.
Assist in other areas as needed to support an excellent patient experience.
Pursue additional clinical training and self-development to consistently provide quality care.
Communicate effectively with patients, clients, supervisors, and peers; listen to and address internal and external client needs.
Contribute to center operations, hold self and others accountable, and assist others in achieving results.

Benefits

Competitive base salary with annual merit increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly quality-care bonus incentive
24 days of paid time off annually, with rollover
5 days of paid CME time annually
6 paid holidays
Medical malpractice coverage
Reimbursement, upon approval, for applicable license, certification, and membership renewals
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Occupational Medicine training
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
Pre-tax health care and dependent care flexible spending accounts
Accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally