Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Chaska, MN

About The Position

The Clinical Manager provides primary medical direction and coordinates professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The role follows Concentra medical protocols, company policies and procedures, and applicable regulations to support high-quality, affordable, efficient, responsible, and accountable healthcare for business, industry, and patients. The manager spends 100% of their time in a center providing direct patient care and leading by example. The position is open to a graduate of an accredited Nurse Practitioner or Physician Assistant program, or a candidate who has passed the Physician Assistant National Certifying Examination (PANCE), with current state licensure as applicable. The Clinical Manager works with center and regional leaders, staff physicians, therapists, clients, and employers to coordinate medical care, develop staff capabilities, monitor quality and clinical operations, and support client relations and business development. The listed schedule is Monday through Friday, 8 a.m. to 5 p.m. Many clinics offer no nights, weekends, holidays, or call. The role may require adapting to changing business needs, including working additional or different hours or shifts when appropriate.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or passed the Physician Assistant National Certifying Examination (PANCE).
Current Nurse Practitioner or Physician Assistant license in the state of employment, consistent with state practice laws, maintained throughout employment.
Customarily at least two years of experience in occupational medicine, urgent care, or an emergency setting.
Demonstrated knowledge of state-specific occupational medicine requirements.
Working knowledge of clinical operations.
Knowledge of laws and regulations governing delivery of rehabilitation services.
Knowledge of workers’ compensation, clinical procedures, and processes involved in delivering quality care.
Leadership skills and management accountability.
Skill in treating minor trauma and orthopedic injuries.
Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer-service skills and the ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Excellent communication skills, including speaking effectively with colleagues, peers, patients, and clients.
Demonstrated willingness to participate in Continuing Medical Education.
Problem sensitivity, sound judgment and decision-making, and the ability to instruct and teach others.
Knowledge of customer and personal service, including needs assessment, service quality standards, and evaluation of customer satisfaction.
Social perceptiveness, active listening, and documentation and recording skills.
Ability to manage time, prioritize, multitask, and consistently provide quality care in a busy clinical setting.

Responsibilities

Provide direct patient care in a center, lead by example, and create an exceptional patient experience.
Under the direction of Center Medical Directors or designated Staff Physicians, participate in managing medical treatment activities and coordinating center activities with other centers.
Work with the Center Leadership Team to create an environment of clear responsibility, authority, autonomy, and accountability.
Mentor back-office staff, enhance their competencies, and support their development through education and training.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and reflects appropriate assessments and reassessments for patient needs.
Meet regularly with the Regional Medical Director and/or Area or Associate Medical Director to discuss quality of care and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers are extended.
Provide budgetary reports to ensure operations can meet medical responsibilities.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee case histories, health examination reports, and other medical needs.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and facilitate a team approach to medical care between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Coordinate with outcome assurance to ensure cases are managed efficiently and appropriately by medical staff.
Review clinical effectiveness, occupational reports, and plans for clinic growth and development in Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments.
Communicate with client representatives when employer patients are seen for initial injuries or changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent service to patients, clients, and peers while incorporating Orange Book values and meeting customer and patient expectations as measured by NPER, NPS, and TATs.
Complete tasks and quality assurance checks accurately and ensure results and paperwork are accurate, concise, timely, and complete.
Provide a compassionate, warm patient experience regardless of patient volume.
Manage time, prioritize, and multitask in a busy clinical environment; adapt to changing business needs and schedules when appropriate.
Deliver quality care consistently and assist in other areas as needed to support an excellent patient experience.
Seek additional clinical training and self-development.
Communicate effectively with patients, clients, supervisors, and peers; listen to and address internal and external client needs.
Hold oneself and others accountable and assist colleagues in achieving results.

Benefits

Competitive base salary with annual merit increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly quality care bonus incentive
24 days of Paid Time Off annually, with rollover
5 days of paid CME time annually
6 paid holidays
Medical malpractice coverage
Reimbursement, upon approval, for applicable licensure, certification, and membership renewals
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Occupational Medicine training
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
Pre-tax health care and dependent care spending accounts
Concentra-accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally