Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Freeport, TX

13h

About The Position

The Clinical Manager provides primary medical direction and coordination of professional healthcare services in a clinical setting under the direction of the Regional Medical Director, consistent with Concentra medical protocols, policies, practices, procedures, and applicable regulations. The role supports affordable, efficient, responsible, accountable, high-quality healthcare for businesses, industries, and patients. The Clinical Manager spends 100% of their time in a center providing direct patient care and leading by example. The position combines clinical practice with team leadership, staff development, quality assurance, operational coordination, employer and client engagement, and participation in business development. The Clinical Manager works with center leadership, physicians, therapists, and support staff to coordinate care and improve clinical effectiveness and patient experience. The role requires an accredited Nurse Practitioner or Physician Assistant education, applicable state licensure, and typically at least two years of experience in occupational medicine, urgent care, or an emergency setting. Clinics may offer weekday hours, generally 8 a.m. to 5 p.m., without nights, weekends, holidays, or call; schedules may vary, and the role requires flexibility to work additional or different hours when appropriate.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or have passed the Physician Assistant National Certifying Examination (PANCE).
Hold a current Nurse Practitioner or Physician Assistant license in the state of employment, practice in accordance with state law, and maintain that license throughout employment.
Customarily have at least two years of experience in occupational medicine, urgent care, or an emergency setting.
Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
Demonstrate outstanding customer service and tact and professionalism when dealing with people.
Handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Demonstrate knowledge of state-specific occupational medicine requirements, clinical operations, laws and regulations governing rehabilitation services, workers’ compensation, and clinical procedures and care-delivery processes.
Demonstrate excellent communication skills and willingness to participate in continuing medical education.
Demonstrate leadership skills and management accountability.
Be skilled in treating minor trauma and orthopedic injuries and knowledgeable about diagnosing and treating human injuries.
Demonstrate effective speaking, problem sensitivity, judgment and decision-making, and instructing skills.
Demonstrate customer and personal service knowledge, including needs assessment, meeting service quality standards, and evaluating customer satisfaction.
Demonstrate social perceptiveness, active listening, and skill in documenting and recording information.
Maintain discretion and secure management of confidential and critical information.

Responsibilities

Spend 100% of work time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
Participate in managing medical treatment activities and coordinate center activities with those of other centers under the direction of Center Medical Directors or designated Staff Physicians.
Work with the Center Leadership Team to foster clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and support their development through education and training; ensure support staff properly implement clinical policies and procedures.
Ensure timely medical-record documentation that reflects appropriate assessments and reassessments for patient needs.
Meet regularly with the Regional Medical Director and/or Area/Associate Medical Director to discuss quality of care and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers are extended.
Provide budgetary reports to ensure medical responsibilities can be adequately met by operations.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee case histories, health examination reports, and other medical records.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and facilitate teamwork between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Work with outcome assurance to ensure medical staff manage cases efficiently and appropriately.
Review clinical effectiveness, occupational reports, and clinic growth and development plans in Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments to develop effective client relations.
Communicate with client representatives when seeing employer patients for initial injuries and changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent service to patients, clients, and peers while incorporating Orange Book values and exceeding customer and patient expectations as measured by NPER/NPS/TATs.
Ensure accuracy in task execution and quality assurance checks, and produce accurate, concise, timely, and complete documentation and paperwork.
Provide compassionate, warm, and consistent care regardless of patient volume; manage time, prioritize, and multitask in a busy environment.
Adapt to changing business needs, including scheduling and working additional or different hours or shifts when appropriate.
Assist in other areas as needed to ensure an excellent patient experience, and seek additional clinical training and self-development.
Communicate effectively with patients, clients, supervisors, and peers; listen to and understand internal and external client needs and address them.
Contribute to center operations through personal excellence and hold oneself and others accountable for results.

Benefits

Competitive base salary with annual merit increase opportunity.
Monthly stipend.
Monthly RVU bonus incentive.
Quarterly quality care bonus incentive.
24 days of paid time off annually, with rollover.
5 days of paid CME time annually.
6 paid holidays.
Medical malpractice coverage.
Reimbursement, upon approval, for renewal of applicable licensure, certifications, memberships, and related dues.
401(k) with employer match.
Tuition reimbursement opportunity.
Medical, vision, prescription, and dental plans.
Life and disability insurance.
Colleague referral bonus program.
Opportunity to teach residents and students.
Occupational Medicine training provided.
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance.
Pre-tax health care and dependent care spending accounts (FSA).
Concentra-accredited CME courses.
Occupational Health University.
Leadership development programs.
Relocation assistance when applicable.
Identity theft services.
Colleague discount program.
Opportunities for advancement locally and nationally.