Clinical Manager Nurse Practitioner or Physician Assistant

Concentra•Green Bay, WI

6h•Onsite

About The Position

Concentra is seeking a Clinical Manager who is a Nurse Practitioner or Physician Assistant to join its team in Green Bay, Wisconsin. The Clinical Manager provides primary medical direction and coordinates professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The role follows Concentra medical protocols, company policies and procedures, and applicable regulations to support high-quality, affordable, efficient, responsible, and accountable healthcare for business, industry, and patients. The position spends all of its time in a center providing direct patient care and clinical leadership. The Clinical Manager works with center and regional leaders, physicians, therapists, and support staff to coordinate care, develop staff competencies, ensure clinical compliance and documentation, and support the center's quality and operational performance. The role also contributes to employer relationships, workplace assessments, client education, and new business development. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no nights, weekends, holidays, or call. The posting states that three or more years of experience are required and that new graduates are not being accepted at this time.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or have passed the Physician Assistant National Certifying Examination (PANCE).
Current Nurse Practitioner or Physician Assistant license in the state of employment, maintained throughout employment and in accordance with state practice laws.
At least two years of experience in occupational medicine, urgent care, or an emergency setting is customarily required.
The posting states that three or more years of experience are required and that new graduates are not being accepted.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer-service skills and ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Knowledge of state-specific occupational medicine requirements and clinical operations.
Knowledge of laws and regulations governing rehabilitation services.
Knowledge of workers’ compensation, clinical procedures, and processes involved in delivering quality care.
Excellent communication skills and willingness to participate in Continuing Medical Education.
Leadership skills and management accountability.
Skill in treating minor trauma and orthopedic injuries, and knowledge of techniques and information needed to diagnose and treat human injuries.
Ability to convey information effectively to colleagues, peers, patients, and clients.
Problem sensitivity, judgment, and decision-making skills.
Ability to instruct and teach others.
Customer and personal service knowledge, including needs assessment, meeting service quality standards, and evaluating customer satisfaction.
Social perceptiveness, active listening, and ability to document and record information.
Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Responsibilities

Provide direct patient care in a center and lead by example to create an exceptional patient experience.
Under the direction of Center Medical Directors or designated Staff Physicians, participate in managing medical treatment activities and coordinate center activities with those of other centers.
Work with the Center Leadership Team to foster clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and support their development through education and training opportunities.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and reflects appropriate assessments and reassessments specific to patient needs.
Meet regularly with the Regional Medical Director and/or Area or Associate Medical Director to discuss quality of care and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before employment offers are extended.
Provide budgetary reporting to ensure medical responsibilities can be adequately met by operations.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee maintenance of case histories, health examination reports, and other medical records.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists.
Facilitate a team approach to medical care between the therapist and Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Work with outcome assurance to ensure cases are managed efficiently and appropriately by medical staff.
Review clinical effectiveness, occupational reports, and plans for clinic growth and development in Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments.
Communicate with client representatives when seeing employer patients for initial injuries and changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent customer service to patients, clients, and peers while incorporating Orange Book values and striving to exceed customer and patient expectations.
Complete tasks and quality assurance checks accurately, and ensure documentation and paperwork are accurate, concise, timely, and complete.
Provide a compassionate and warm patient experience regardless of patient volume.
Manage time, prioritize, and multitask in a busy environment; adapt to changing business needs, including scheduling or working additional or different hours when appropriate.
Maintain quality care in a busy clinical environment and assist in other areas as needed to support an excellent patient experience.
Seek additional clinical training and self-development to consistently provide quality care.
Communicate effectively with patients, clients, supervisors, and peers; listen to and understand client needs and take action to address them.
Contribute to center operations through personal excellence, accountability, and assisting others in achieving results.

Benefits

Competitive base salary with annual merit increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly quality care bonus incentive
24 days of paid time off annually, with rollover
5 days of paid CME time annually
6 paid holidays
Medical malpractice coverage
Reimbursement, upon approval, for applicable licensure, certification, and membership dues
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Occupational medicine training
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
Pre-tax health care and dependent care spending accounts (FSA)
Concentra-accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally