Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Chaska, MN

6d•$125,000 - $160,000

About The Position

The Clinical Manager provides primary medical direction and coordinates professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The role follows Concentra medical protocols, company policies and procedures, and applicable regulations to support affordable, efficient, accountable, high-quality care for businesses, industry, and patients. The position spends all working time in a center providing direct patient care and leading the clinical team. The Clinical Manager supports center operations, clinical quality, staff development, client relationships, and business development, while collaborating with center and regional leadership. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. Many clinics also offer no nights, weekends, holidays, or call. The compensation package includes a base salary in the stated range, bonus opportunities, and a variety of paid time off, insurance, retirement, professional development, and other benefits. Salary depends on job-related factors, including experience, work location, and seniority.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or have passed the Physician Assistant National Certifying Examination (PANCE).
Current Nurse Practitioner or Physician Assistant license in the state of employment, consistent with state practice laws, maintained throughout employment.
Customarily at least two years of experience in occupational medicine, urgent care, or an emergency setting.
Demonstrated knowledge of state-specific occupational medicine requirements and clinical operations.
Knowledge of laws and regulations governing rehabilitation services, workers’ compensation, and clinical procedures and processes involved in quality care.
Skilled in treating minor trauma and orthopedic injuries, with knowledge of techniques and information used to diagnose and treat human injuries.
Ability to make decisions and solve problems logically by identifying key facts, exploring alternatives, and proposing quality solutions.
Outstanding customer service and the ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA-protected health information, in accordance with applicable laws and company policies.
Excellent communication, speaking, active-listening, and instructing skills.
Willingness to participate in Continuing Medical Education.
Leadership skills and management accountability.
Problem sensitivity and sound judgment and decision-making.
Knowledge of customer and personal service, including needs assessment, service quality standards, and customer-satisfaction evaluation.
Social perceptiveness and skill in documenting and recording information.
Service mentality, attention to detail, sense of urgency, initiative, and flexibility.

Responsibilities

Provide direct patient care in the center and lead by example to create an exceptional patient experience.
Under the direction of Center Medical Directors or designated Staff Physicians, participate in managing the center’s medical treatment activities and coordinating activities with other centers.
Work with the Center Leadership Team to create clear responsibility, authority, autonomy, and accountability for staff.
Mentor back-office staff and support their development through education and training opportunities.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and reflects appropriate patient assessments and reassessments.
Meet regularly with the Regional Medical Director and/or Area or Associate Medical Director to discuss patient-care quality and review center policies, records, and performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers are extended.
Provide budgetary reporting to help ensure medical responsibilities can be met by operations.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee maintenance of case histories and health examination reports.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and facilitate teamwork between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Coordinate with outcome assurance to ensure cases are managed efficiently and appropriately by medical staff.
Review clinical effectiveness, occupational reports, and plans for clinic growth and development during Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments.
Communicate with client representatives when seeing employer patients for initial injuries and changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent service to patients, clients, and peers, and work to exceed customer and patient expectations as measured by NPER, NPS, and TATs.
Complete tasks and quality-assurance checks accurately and maintain concise, timely, and complete documentation and paperwork.
Deliver compassionate, warm, consistent care, including in busy clinical settings; manage time, prioritize, and multitask effectively.
Adapt to changing business needs, including scheduling or working additional or different hours or shifts when appropriate.
Assist in other areas as needed to support an excellent patient experience.
Pursue additional clinical training and self-development to maintain quality care.
Communicate effectively, listen to and address internal and external client needs, and contribute to center operations.
Hold self and others accountable and assist colleagues in achieving results.

Benefits

Competitive base salary with annual merit-increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly quality-care bonus incentive
24 days of annual paid time off, with rollover
5 days of annual paid CME time
6 paid holidays
Medical malpractice coverage
Reimbursement, upon approval, for applicable licensure, certification, and membership dues
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Occupational medicine training
Supplemental accident, critical illness, and hospital indemnity benefits
Pre-tax health-care and dependent-care spending accounts
Concentra-accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally