Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Federal Way, WA

6h•$150,000 - $170,000

About The Position

The Clinical Manager provides primary medical direction and coordination of professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The role follows Concentra medical protocols, company policies and procedures, and applicable regulations to help deliver affordable, efficient, responsible, accountable, high-quality healthcare to businesses, industry, and patients. The Clinical Manager spends 100% of their time in a center providing direct patient care and leading by example to create an exceptional patient experience. The position includes oversight and coordination of clinical care, staff development, documentation, compliance, and center performance. The Clinical Manager works with center and regional medical leaders, the Center Leadership Team, therapy staff, clients, and employers to support effective clinical operations, workplace health and safety, and patient outcomes. The role may also contribute to client education, business development, and clinic growth. Duties and responsibilities may change at any time with or without notice.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or have passed the Physician Assistant National Certifying Examination (PANCE).
Current Nurse Practitioner or Physician Assistant license in the state of employment, consistent with state practice laws, and maintain that license throughout employment.
Customarily have at least two or more years of experience in occupational medicine, urgent care, or an emergency setting.
Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Demonstrated knowledge of state-specific occupational medicine requirements and clinical operations.
Knowledge of laws and regulations governing rehabilitation services.
Knowledge of workers’ compensation, clinical procedures, and processes involved in delivering quality care.
Excellent communication skills and willingness to participate in Continuing Medical Education.
Leadership skills and management accountability.
Skill in treating minor trauma and orthopedic injuries, and knowledge of techniques and information needed to diagnose and treat human injuries.
Ability to convey information effectively to colleagues, peers, patients, and clients.
Problem sensitivity, judgment, and decision-making skills.
Ability to instruct and teach others.
Knowledge of customer and personal service, including needs assessment, service-quality standards, and evaluation of customer satisfaction.
Social perceptiveness, active listening, and ability to document and record information.

Responsibilities

Spend 100% of the time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
Under the direction of Center Medical Directors or designated Staff Physicians, participate in managing medical treatment activities and coordinating center activities with other centers.
Work with the Center Leadership Team to foster clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and support their development through education and training opportunities.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and reflects appropriate assessments and reassessments based on patient needs.
Meet regularly with the Regional Medical Director and/or Area/Associate Medical Director to discuss care quality and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers are extended.
Provide budgetary reporting to support adequate fulfillment of medical responsibilities through operations.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee maintenance of case histories, health examination reports, and other medical records.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and facilitate a team approach to care between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Coordinate with outcome assurance to ensure medical staff manage cases efficiently and appropriately.
Review clinical effectiveness and occupational reports and plan for clinic growth and development in Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments to develop client relations.
Communicate with client representatives about employer patients with initial injuries and changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent customer service to patients, clients, and peers while incorporating Orange Book values and exceeding customer and patient expectations as measured by NPER/NPS/TATs.
Ensure accuracy in task completion and quality-assurance checks, and ensure documentation and paperwork are accurate, concise, timely, and complete.
Provide a compassionate and warm patient experience regardless of patient volume; manage time, prioritize, and multitask in a busy environment.
Adapt to changing business needs, including scheduling and working additional or different hours or shifts when appropriate.
Deliver quality care in a busy clinical environment and assist in other areas as needed to support the patient experience.
Seek additional clinical training and self-development to consistently provide quality care.
Communicate effectively with patients, clients, supervisors, and peers; listen to and understand client needs; and contribute to center operations.
Hold self and others accountable and assist others to achieve results.

Benefits

Competitive base salary with annual merit increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly quality-care bonus incentive
24 days of paid time off annually, with rollover
5 days of paid CME time annually
6 paid holidays
Medical malpractice coverage
Reimbursement for approved renewal of applicable licensure, certifications, and memberships
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Training provided in Occupational Medicine
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
Pre-tax health-care and dependent-care flexible spending accounts
Concentra-accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally