Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Chicago, IL

About The Position

The Clinical Manager provides primary medical direction and coordinates professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The role follows Concentra medical protocols, company policies and procedures, and applicable regulations to support affordable, efficient, accountable, high-quality healthcare for businesses, industry, and patients. The position spends all of its time in a center providing direct patient care and leading clinical staff by example. The stated hours are Monday through Friday, 8 a.m. to 5 p.m. The Clinical Manager works with center leadership and medical staff to oversee clinical operations, support and mentor staff, ensure appropriate documentation and compliance, and promote effective care and patient experience. The role also collaborates with therapists, clients, employers, and interdisciplinary teams; contributes to quality assurance, business development, and clinic growth; and may adapt to changing business needs, including additional or different hours or shifts when appropriate.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or have passed the Physician Assistant National Certifying Examination (PANCE).
Current Nurse Practitioner or Physician Assistant license in the state of employment, consistent with state practice laws, and maintain that license throughout employment.
Customarily at least two years of experience in occupational medicine, urgent care, or an emergency setting.
Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
Strong customer-service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Knowledge of state-specific occupational medicine requirements, clinical operations, laws and regulations governing rehabilitation services, workers’ compensation, and clinical procedures and processes involved in quality care.
Excellent communication skills and willingness to participate in Continuing Medical Education.
Leadership skills and management accountability.
Skill in treating minor trauma and orthopedic injuries.
Ability to speak effectively with colleagues, peers, patients, and clients; recognize problems; exercise judgment and make decisions; and instruct others.
Knowledge of customer and personal service, including needs assessment, service-quality standards, and evaluation of customer satisfaction.
Social perceptiveness, active listening, and ability to document and record information.
Ability to manage time, prioritize, and multitask in a busy environment and consistently deliver quality care.

Responsibilities

Provide direct patient care in a center and lead by example to create an exceptional patient experience.
Participate in managing the center’s medical treatment activities under the direction of Center Medical Directors or designated Staff Physicians, and coordinate activities with other centers.
Work with the Center Leadership Team to foster clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and support their development through education and training opportunities.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and reflects appropriate assessments and reassessments for patient needs.
Meet regularly with the Regional Medical Director and/or Area or Associate Medical Director to discuss care quality and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers are extended.
Provide budgetary reports to help ensure operations can meet medical responsibilities.
Promote interdisciplinary collaboration and use cross-functional teamwork to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee case histories and health examination reports.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and facilitate teamwork between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Coordinate with outcome assurance to ensure medical staff manage cases efficiently and appropriately.
Review clinical effectiveness, occupational reports, and plans for clinic growth and development during Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments to develop client relations.
Communicate with client representatives when employer patients are seen for initial injuries or changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond to client needs, requests, concerns, and complaints.
Provide excellent customer service to patients, clients, and peers, incorporating Orange Book values and aiming to exceed expectations measured by NPER, NPS, and TATs.
Complete tasks accurately and perform quality assurance checks; ensure documentation and paperwork are accurate, concise, timely, and complete.
Provide compassionate, warm patient care regardless of patient volume and maintain quality care in a busy clinical environment.
Manage time, priorities, and multiple tasks; adapt to changing business needs, including scheduling and additional or different hours or shifts when appropriate.
Assist in other areas as needed to support an excellent patient experience.
Pursue additional clinical training and self-development to consistently provide quality care.
Communicate effectively with patients, clients, supervisors, and peers; listen to and address internal and external client needs.
Demonstrate personal excellence and accountability, and assist others to achieve results.

Benefits

Monthly and quarterly bonus opportunities, including monthly RVU and quarterly quality-care incentives.
Competitive base salary with annual merit increase opportunity.
Monthly stipend.
Generous paid time off package: 24 days annually with rollover, 5 paid CME days annually, and 6 paid holidays.
Medical malpractice coverage.
Reimbursement, upon approval, for renewal of applicable licensure, certifications, and memberships.
401(k) with employer match.
Tuition reimbursement opportunity.
Medical, vision, prescription, and dental plans.
Life and disability insurance.
Colleague referral bonus program.
Opportunity to teach residents and students.
Occupational Medicine training.
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance.
Pre-tax health care and dependent care flexible spending accounts.
Accredited CME courses through Concentra and Occupational Health University.
Leadership development programs.
Relocation assistance when applicable.
Identity theft services.
Colleague discount program.
Opportunities for advancement locally and nationally.