Nurse Manager - Remote Care, Staffing and Scheduling

Sanford Health•Fargo, ND

About The Position

Manages the day-to-day operations of Remote Care, Staffing and Scheduling for non-clinical staff, nursing staff, and nursing activities for an assigned unit, including patient care, record keeping, and personnel issues. Responsible for implementing the organization’s mission, vision, policies, goals, and objectives and the nursing and clinical services within their area. Oversees and assists with Remote Care, clinical staff, and scheduling operations, including assigning non-clinical and nursing staff to shifts with consideration of past utilization trends. Applies awareness of clinical concepts to balance department and unit needs with patient care priorities and may fill in for clinical support staff when staffing gaps exist. Builds trusting relationships with patients through an empathetic and professional attitude. Participates in task forces, committees, and staff meetings to support departmental initiatives and organizational strategies. Reviews clinical performance assessment results and recommends process improvements; implements performance improvement policies and trains employees on them. Supports quality goals and provides feedback in collecting and preparing budget information. Supports hiring, selection, retention, and talent development; assists with new-staff training and development of existing staff; and trains others on laws and regulations relevant to healthcare practices. Collaborates in measuring employee performance, helps others learn as a teacher, coach, and mentor, and maintains current specialty certifications and continuing education as needed. Tracks and maintains staff certifications as needed.

Requirements

Bachelor’s degree in nursing required.
Currently holds an unencumbered RN license with the State Board of Nursing where nursing practice occurs, or has multistate licensure if in a Nurse Licensure Compact state.
Obtains and maintains required department-specific competencies and certifications.
Basic Life Support (BLS) required within 60 days of employment.
Thorough knowledge of the nursing practice act and standards of nursing care.
Working knowledge of administrative and management techniques.

Nice To Haves

Graduation from a nationally accredited nursing program is preferred; examples include CCNE, ACEN, and NLN CNEA.
At least three years of clinical nursing experience preferred.
Two years of management or leadership experience preferred.
Certification is encouraged and may be required depending on specialty or service area.
For Rural Health Network facilities, certain exceptions to the bachelor’s degree requirement may be considered: eligible new hires may have an approved educational plan to earn a BSN within five years, subject to Nursing Executive approval; current employees may have qualifications and work experience equivalency considered based on facility size, rural market, and business need.

Responsibilities

Oversee and assist with Remote Care, clinical staff, and scheduling operations.
Schedule non-clinical and nursing staff to shifts, taking past utilization trends into account.
Balance department and unit needs with patient care priorities; fill in for clinical support staff when staffing gaps exist.
Build trusting relationships with patients by demonstrating an empathetic and professional attitude.
Participate in task forces, committees, and staff meetings to support departmental initiatives and organizational strategies.
Review clinical performance assessment results and recommend process improvements.
Implement performance improvement policies and train employees on those policies.
Support an environment that meets the organization’s quality goals.
Assist with feedback for collection and preparation of required budget information.
Support consistent approaches to hiring, selection, retaining, and leveraging talent across the unit.
Assist in training new staff and developing existing staff.
Train others on laws and regulations related to healthcare practices.
Collaborate and participate in measuring employee performance.
Help others learn as a teacher, coach, and mentor.
Maintain current specialty certifications and continuing education as needed, and track and maintain staff certifications as needed.