Nourish Intake Associate (English/Spanish)

NY Common Pantry•New York, NY

149d•Onsite

About The Position

New York Common Pantry (NYCP) is a large hunger relief organization in New York City, offering food assistance, case management, senior food provision, nutrition education, and hygiene services. NYCP is experiencing rapid growth and expansion and is a poverty-fighting organization dedicated to reducing hunger and promoting dignity, health, and self-sufficiency through a holistic approach. Last year, NYCP assisted over 764,000 visitors, served over 11.7 million meals, and helped guests access $10.7 million in public benefits. The organization aims to establish long-term stability for those it serves through various programs. NYCP is seeking a Nourish Intake Associate (English/Spanish) to join its growing Senior Nutrition Programs team. The Nourish program is a Commodity Supplemental Food Program (CSFP) designed to improve the health of low-income individuals aged 60 and older by providing nutritious food options from the USDA. NYCP is one of three agencies in New York State contracted to operate this program, enabling seniors to receive food monthly. Food packages include items like milk, juice, cereal, rice, pasta, peanut butter, beans, canned meat, poultry, fish, and canned fruits and vegetables. The program also offers guidance on preparing nutritious meals, nutrition and health information from nutritionists, and referrals to healthcare and social service agencies. At full capacity, Nourish will serve over 80 partner sites, expanding food and nutrition services to low-income seniors in Manhattan, Queens, Brooklyn, and the Bronx.

Requirements

A High School Diploma or Equivalent is required.
Ability to lift up to 30 lbs is required.
Full professional proficiency level in English and Spanish is required.
Commitment to helping the communities in need and NYCP’s work and mission.
Proficient with Microsoft Office Suite and Google Drive.
Comfortable working with diverse populations.
Multi-task and work in a highly trafficked area.
Strong customer service and interpersonal skills.
Weekend work may be necessary.
Travel between multiple mobile sites using New York City public transportation, including subways, buses, Metro-North, and the Long Island Rail Road.

Nice To Haves

An academic background in Human Services or social services is a plus

Responsibilities

Check in and re-certify senior participants at mobile sites.
Entry data into web-based software Link2Feed. Training will be provided.
Rotate with other Intake Associates to provide front desk coverage and assist at mobile sites and offices, as needed.
Travel to different mobile locations, NYCHA development houses, senior buildings and community/outreach centers throughout the four boroughs, except Staten Island.
Maintain high professionalism and respect with clients, site managers, and team members.
Provide professional customer service to clients and assist with various program issues, service questions, and general client concerns.
Work in a team-oriented atmosphere, effectively communicate and collaborate with team members on various work-related projects.
Provide pantry coverage as assigned, including placing items on tables, pre-packing food items for participants, filling participants’ carts with their packages, breaking down boxes as needed, replenishing pantry items, and noting any damaged items.
Assist with reception, filing, and other clerical duties.
Other responsibilities as assigned.