Recruitment and Intake Specialist (Bilingual Spanish/English)
About The Position
The Recruitment and Intake Specialist is responsible for outreach, recruitment, and initial assessment of applicants for program eligibility and training services. The role also supports social media outreach. The position is in the Adult Services Division, RBD/CWF Department, located at 9301 Michigan Avenue, Detroit, MI 48210, and reports to the Program Manager. It is a full-time regular, non-exempt hourly position. The role has no supervisory responsibilities. The position involves engaging applicants and community members, conducting candidate orientations, collecting and reviewing eligibility documentation, advising customers about program rights and responsibilities, and maintaining accurate participant records. The employee may attend off-site events, career fairs, and job fairs, and take photographs or videos at programming or scheduled events. Duties and activities may change or be assigned as needed.
Requirements
- High school diploma or GED certificate required.
- Three years of customer service and/or outreach and engagement experience.
- General knowledge of outreach and recruitment practices.
- Knowledge of, or ability to learn, data tracking and management information systems.
- Excellent written and verbal communication skills and attention to detail.
- Interpersonal skills to communicate effectively with staff, participants, and partner agencies.
- Strong prioritization and organizational skills for assigned projects.
- Ability to input basic data, prepare routine reports, correctly file confidential records, and type materials as requested.
- Self-motivation, initiative, and persistence.
- Ability to interact with customers in a positive and productive manner.
- Ability to relate sensitively to a multiracial and multicultural group of people.
- Bilingual English/Spanish language skills required.
- Valid Michigan driver's license and access to reliable transportation for travel to off-site locations and events.
- Willingness to work a flexible schedule, including evenings and weekends.
- Occasionally lift and/or move up to 25 pounds; regularly walk and sit; frequently use hands and talk or hear; sit for extended periods; lift files, open filing cabinets, and bend or stand as necessary.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Engage in outreach activities to recruit qualified program applicants.
- Conduct orientations for candidates interested in the program.
- Collect information and documents for eligibility certification according to program and other applicable standards.
- Advise customers about their rights and responsibilities associated with programs and services.
- Verify documentation, complete pertinent forms, and prepare them for submission to the Program Manager.
- Treat customers with respect and care, demonstrating interest and concern.
- Enter candidate information into electronic databases, including LaunchPad, in a timely manner.
- Maintain detailed participant records in compliance with policies and procedures.
- Maintain an organized, efficient, and secure filing system.
- Attend public and community events, career fairs, and job fairs to promote initiatives.
- Take videos and photographs, as applicable, during SER programming or scheduled events.
- Perform other duties as assigned to contribute to the team effort.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
