Recruitment and Intake Specialist (Bilingual Spanish/English)

sermetro•Detroit, MI

1d•$16 - $18•Onsite

About The Position

Responsible for outreach, recruitment and the initial assessment of applicants for program and determines eligibility for training services. Also assists with the social media outreach.

Requirements

High school diploma or GED certificate required.
Three years of customer service and/or outreach and engagement experience.
General knowledge of outreach and recruitment practices.
Knowledge of or ability to learn data tracking and management information systems.
Excellent written and verbal communications skills, attention to detail.
Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies.
Must demonstrate strong prioritization and organization on assigned projects.
Ability to input basic data, prepare routine reports, file confidential records correctly, and type materials as requested.
Demonstrate self-motivation, initiative and persistence.
Ability to interact with customers in a positive and productive manner.
Ability to relate sensitively to a multiracial and multicultural group of people.
Bilingual language skills (English/Spanish) required.
Must possess a valid Michigan driver's license and have access to reliable transportation in order to travel to off-site locations/events.
Must be willing to work a flexible schedule (evenings/weekends).

Nice To Haves

Associate degree preferred

Responsibilities

Engage in outreach activities that will recruit qualified applicants for the program.
Conduct orientation for candidates who are interested in the program.
Collect and gather information and documents relating to eligibility certification according to programs and other applicable standards.
Advise customers on rights and responsibilities associated with programs and services.
Verify documentation, complete all pertinent forms and prepare for submission to the Program Manager.
Show interest and concern for all customers, treating them with respect and care.
Enter candidate information in electronic databases, including LaunchPad in timely manner.
Maintain detailed participant records in compliance with policies and procedures.
Maintain an organized, efficient, and secure filing system.
Attend public/community events, career and job fairs to promote initiatives.
Take videos and photographs, as applicable, during SER programming or scheduled events.
Contributes to the team effort by performing other duties as assigned.