Norwegian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d•Onsite

About The Position

Mercier Consultancy Group is seeking candidates for a Norwegian Speaking Fitbit Products Support Specialist position in Sofia, Bulgaria. This role is for individuals passionate about the fitness and wellness industry who want to utilize their language skills in an international career. The position involves providing customer support for Fitbit fitness and wellness tracking technology, troubleshooting technical issues, educating users, and documenting feedback.

Requirements

Native or fluent Norwegian (spoken and written).
Valid EU passport (mandatory).
Genuine interest in the fitness and wellness industry and modern wearable technology.
Strong problem-solving skills and a high level of technical aptitude.
Ability to relocate to Sofia, Bulgaria for this rewarding role.
Excellent communication skills in English to ensure seamless collaboration with our global office teams.

Responsibilities

Provide world-class customer support to Norwegian-speaking users of Fitbit fitness and wellness tracking technology.
Troubleshoot technical issues regarding wearable devices, syncing problems, and application connectivity.
Educate users on health features, activity tracking, and wellness goals supported by the Fitbit ecosystem.
Maintain high levels of customer satisfaction through empathetic, professional, and efficient communication.
Document and report product insights and recurring user feedback to improve the overall wellness user experience.
Collaborate with international team members to maintain high-quality service standards for the fitness industry.
Adhere to security and data privacy guidelines while handling sensitive customer health-related information.