Norwegian Speaking Online Store Advisor - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is seeking a Norwegian Speaking Online Store Advisor to join their team in Bulgaria. This role involves providing world-class service to online shoppers in the Norwegian market, acting as the primary point of contact for customers navigating both online and physical retail locations. The advisor will resolve inquiries regarding order status, product availability, and retail store logistics, driving customer satisfaction through personalized and efficient support. Responsibilities include assisting with cross-channel retail promotions, maintaining customer interaction records, collaborating with internal teams to troubleshoot post-purchase issues, and contributing to brand growth in the Nordics.

Requirements

• Native or fluent Norwegian (spoken and written).
• Valid EU passport (mandatory for this role).
• Proven passion for the retail industry and high-end customer care.
• Excellent problem-solving skills with an ability to manage multiple retail-related tasks simultaneously.
• Strong proficiency in digital retail platforms and modern communication tools.
• A proactive attitude towards achieving personal targets and team KPIs.

Responsibilities

• Act as the primary point of contact for customers navigating the online store and physical retail locations.
• Resolve complex inquiries regarding order status, product availability, and retail store logistics.
• Drive customer satisfaction through personalized, professional, and efficient support for the Norwegian market.
• Assist in cross-channel retail promotions to ensure a seamless experience for both online and offline store patrons.
• Maintain comprehensive records of customer interactions to ensure continuous improvement in service quality.
• Collaborate with internal retail teams to troubleshoot post-purchase issues and logistics queries.
• Contribute to the overall growth of the brand presence in the Nordics through proactive engagement and service excellence.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move for this Norwegian Speaking Online Store Advisor position in Bulgaria.
• Monthly Performance Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed