About The Position

The Nordic Center Instructor/Attendant instructs group and private cross-country ski lessons for guests of different ages and ability levels, leads guided snowshoe tours, provides resort information, directs guests to appropriate base areas, and assists with ski and snowshoe rental equipment. The position also supports Nordic retail and rental operations, maintains trails and the Nordic Center work area, and provides courteous, professional guest service. The role is part-time, seasonal, and hourly, with work during the winter season, including weekends and holidays and occasional evenings. Employees must be able to work outdoors in winter conditions and hike or snowshoe.

Requirements

  • Knowledge of Nordic skiing techniques, including classic and skate skiing.
  • Ability to work outdoors in all winter conditions.
  • Ability to hike and snowshoe.
  • Strong understanding of ski resort operations.
  • Excellent customer service skills and basic math skills.
  • Ability to maintain accurate transactions.
  • Knowledge of snowshoe and Nordic trails.
  • Willingness to work weekends and holidays during the winter season and occasional evenings.

Nice To Haves

  • Experience selling products in a Nordic retail shop, or the ability to learn.
  • Experience distributing Nordic ski and snowshoe rental equipment, or the ability to learn.

Responsibilities

  • Provide an exceptional guest experience and maintain a friendly, professional demeanor.
  • Conduct group and private cross-country ski lessons for guests of all ages and ability levels.
  • Host guided and informative snowshoe tours.
  • Answer questions about the resort, terrain, snow, and grooming conditions, and answer incoming phone calls.
  • Direct guests to appropriate base areas and assist with ski and snowshoe rental equipment.
  • Sell tickets at the correct rate and maintain accurate transactions.
  • Support Nordic retail and rental operations, including selling products and distributing rental equipment.
  • Wax skis and perform ski technician duties.
  • Shovel and remove snow, and maintain a clean and organized work environment.
  • Maintain snowshoe and Nordic trails by flagging, shoveling, marking hazardous conditions, and maintaining fencing around the Nordic Center building.
  • Follow opening and closing procedures and Solitude Mountain Resort policies and procedures.
  • Notify the manager promptly about shortages in retail or rental merchandise, register funds, or unsafe situations.
  • Remain conscious of safety while completing job duties.

Benefits

  • Access to select Alterra Mountain Company destinations.
  • Free Solitude season pass for the employee and eligible dependents.
  • Discounts on Solitude lift tickets for friends and family.
  • Discounts on food, rentals, retail, and lessons.
  • Comprehensive medical, dental, vision, and life insurance for eligible employees.
  • Pro deals with outdoor brands.
  • 401(k) plan with company match.
  • Free counseling service through the Employee Assistance Program.
  • Opportunity to work and play in the Wasatch Mountains and connect with fellow mountain enthusiasts.
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