Nordic Center Instructor/Attendant - Occasional status

Solitude Mountain Resort • Solitude, UT

7d

About The Position

The Nordic Center Instructor/Attendant provides group and private Nordic ski lessons for guests of varying ages and ability levels, leads informative snowshoe tours, answers guest questions, and helps guests with rental equipment. The role also supports Nordic retail and rental operations, maintains trails and the Nordic Center facilities, and provides courteous, professional customer service. Employees must be able to work outdoors in winter conditions and be willing to work weekends, holidays, and occasional evenings during the winter season.

Requirements

• Excellent customer service skills and a commitment to providing an exceptional guest experience.
• Basic math skills and the ability to maintain accurate transactions.
• Ability to work outside in all winter conditions.
• Strong understanding of ski resort operations.
• Ability to hike and snowshoe.
• Knowledge of Nordic ski techniques, including classic and skate skiing.
• Waxing and ski technician skills.
• Ski and snowshoe rental technician skills.
• Knowledge of snowshoe and Nordic trails.
• Willingness to work weekends and holidays during the winter season, as well as occasional evenings.

Nice To Haves

• Experience selling products in a Nordic retail shop, or ability to learn.
• Experience distributing Nordic ski and snowshoe rental equipment, or ability to learn.

Responsibilities

• Provide group and private cross-country ski lessons for guests of all ages and ability levels.
• Lead guided and informative snowshoe tours.
• Answer guest questions about the resort, terrain, snow, and grooming conditions.
• Answer incoming phone calls.
• Assist guests with ski and snowshoe rental equipment and distribute rental equipment.
• Sell products in the Nordic Retail Shop and sell tickets at the correct rate.
• Maintain accurate transactions.
• Shovel and remove snow, and help maintain Nordic and snowshoe trails by flagging, shoveling, and marking hazardous conditions.
• Maintain fencing around the Nordic Center building.
• Keep the work environment clean and organized, including vacuuming and cleaning toilets.
• Follow opening and closing procedures.
• Notify the manager promptly about shortages in retail or rental merchandise, register funds, or unsafe situations.
• Maintain a friendly, professional demeanor and acknowledge guests with a smile.
• Prioritize safety while performing job duties.
• Follow Solitude Mountain Resort policies and procedures.

Benefits

• Access to select Alterra Mountain Company destinations.
• Free Solitude season pass for the employee and eligible dependents.
• Discounts on Solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.
• Comprehensive medical, dental, vision, and life insurance for eligible employees.
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through the Employee Assistance Program.

What This Job Offers

• Education Level: No Education Listed