Nordic Center Attendant

Alterra • Brighton, UT

9d • Onsite

About The Position

The Nordic Center Attendant guides snowshoe tours, provides guests with resort information, directs guests to appropriate base areas, and assists with rental equipment. The role calls for excellent customer service and basic math skills, and requires working outdoors in winter conditions. Attendants may also support retail sales, ski and snowshoe rentals, trail maintenance, snow removal, and Nordic Center operations. The position is classified as full-time, part-time, seasonal, and hourly in the posting.

Requirements

• Excellent customer service skills.
• Basic math skills and the ability to maintain accurate transactions.
• Ability to work outdoors in all winter conditions.
• Strong understanding of ski resort operations.
• Ability to hike and snowshoe.
• Ability to work weekends and holidays during the winter season, as well as occasional evenings.

Nice To Haves

• Knowledge of Nordic ski techniques.
• Waxing and ski technician skills.
• Knowledge of snowshoe and Nordic trails.
• Experience or ability to learn to sell products in the Nordic Retail Shop.
• Experience or ability to learn to distribute Nordic ski and snowshoe rental equipment.

Responsibilities

• Provide an exceptional guest experience and maintain a friendly, professional demeanor.
• Answer questions about the resort, terrain, snow, and grooming conditions, and answer incoming phone calls.
• Host guided, informative snowshoe tours.
• Direct guests to appropriate base areas and assist with ski and snowshoe rental equipment.
• Sell tickets at the correct rate and sell products in the Nordic Retail Shop.
• Maintain accurate transactions and follow opening and closing procedures.
• Perform snowshoe and Nordic trail maintenance, including flagging, shoveling, and marking hazardous conditions.
• Shovel and remove snow, and maintain fencing around the Nordic Center building.
• Maintain a clean and organized work environment, including vacuuming, shoveling, and cleaning toilets.
• Notify the manager promptly about shortages in retail or rental merchandise, register funds, or unsafe situations.
• Remain conscious of safety while completing job duties.
• Support and follow Solitude Mountain Resort policies and procedures.

Benefits

• Access to select Alterra Mountain Company destinations.
• Free Solitude season pass for the employee and eligible dependents.
• Discounts on Solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.
• Pro deals with outdoor brands.
• 401(k) plan with company match.
• Free counseling service through the Employee Assistance Program.
• Comprehensive medical, dental, vision, and life insurance for eligible employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed