Nordic - Activities Attendant

Vail Resorts•Leavenworth, WA

19h•Onsite

About The Position

The Nordic Center Personnel role supports daily operations at the Stevens Pass Nordic Center during the winter season. Staff provide outstanding guest service in a friendly, relaxed atmosphere while supporting equipment rentals, retail sales, lesson reservations, introductory lessons, and snowshoe information. The position includes full-time hours, with part-time positions also available, and is classified as winter seasonal for 2026/2027. Housing is available.

Requirements

High school diploma or equivalent education.
Excellent guest service and interpersonal skills.
Fluency in spoken and written English.
Excellent communication skills and ability to follow oral and written instructions, requesting clarification when needed.
Basic knowledge of diagonal stride and skate skiing, word processing and spreadsheet programs, and internet navigation.
Availability to work holidays and weekends.
Ability to develop and maintain effective working relationships and perform well on a team.
Ability to work in inclement weather in a high alpine environment.
Sight, speech, and hearing abilities sufficient to learn skills and follow and provide directions.
Ability to lift, stand, walk, stoop, kneel, crouch, and reach frequently, and to communicate constantly using speech, hearing, and vision.

Nice To Haves

Experience working or recreating in cross-country skiing.
Experience working with guests of all ages in the guest service industry.
Knowledge of the local area and resort.
Experience teaching, coaching, or mentoring.

Responsibilities

Provide exceptional service to internal and external guests to create a safe and enjoyable experience.
Follow company and department safety policies and procedures to protect guests, coworkers, and oneself.
Provide information about the Nordic Center trail system, offerings, and other resort details such as directions and prices.
Perform rental and retail duties, including opening and closing, cash handling, running reports, processing customer information, and fitting rental equipment.
Teach cross-country skiing and snowshoeing techniques in group settings according to resort methodology.
Demonstrate and communicate proper ski and snowshoe technique while maintaining a fun and safe atmosphere during lessons and guided tours.
Monitor phone and email communications and respond to guest requests promptly, courteously, and professionally.
Assist the Nordic Center Assistant Manager with coordination and administrative duties as needed.
Conduct equipment, trail, and facility maintenance, including cleaning and waxing skis and assisting with snow removal.
Complete assigned tasks punctually and manage time effectively, including reliably clocking in and out for breaks.
Pursue learning and improvement by evaluating personal performance and accepting feedback from coworkers and supervisors.
Promptly report potentially harmful equipment or situations and any accidents or incidents to supervisors.
Contribute to the team by participating in job sharing, accepting diverse assignments, and maintaining a positive and friendly demeanor.
Maintain the cleanliness of the Nordic Center and support guest and employee safety, including participating in safety and service meetings.
Perform other duties as assigned.