Nordic - Activities Attendant

Vail Resorts•Leavenworth, WA

3d•$20 - $23•Onsite

About The Position

The Stevens Pass Nordic Center is hiring Nordic Center Personnel for the 2026/2027 winter season. The role supports daily Nordic Center operations, including equipment rentals, retail sales, and lesson reservations, while creating a friendly, relaxed atmosphere and providing outstanding guest service. Staff also teach introductory cross-country ski and snowshoe lessons and provide snowshoe information. Full-time and part-time positions are available.

Requirements

High school diploma or equivalent education.
At least 18 years of age.
Excellent guest service, interpersonal, and communication skills.
Fluency in spoken and written English.
Ability to carry out oral and written instructions and request clarification when needed.
Basic knowledge of diagonal stride and skate skiing, word processing and spreadsheet programs, and internet navigation.
Availability to work weekends and holidays.
Ability to develop and maintain effective working relationships and perform well on a team.
Ability to work in inclement weather in a high alpine environment.
Sight, speech, and hearing abilities sufficient to learn skills and follow and provide directions.
Ability to lift, stand, walk, stoop, kneel, crouch, and reach frequently.
Ability to communicate constantly using speech, hearing, and vision.

Nice To Haves

Experience working or recreating in cross-country skiing.
Experience working with guests of all ages in the guest service industry.
Knowledge of the local area and resort.
Experience teaching, coaching, or mentoring.

Responsibilities

Provide exceptional service to internal and external guests, helping create a safe and enjoyable experience.
Follow company and department safety policies and procedures to protect guests, coworkers, and self.
Share information about the Nordic Center's trail system and offerings, as well as resort information such as directions and prices.
Perform rental and retail duties, including opening and closing procedures, cash handling, running reports, processing customer information, and fitting rental equipment.
Teach introductory cross-country ski and snowshoe techniques in group settings according to resort methodology.
Demonstrate and communicate proper ski and snowshoe technique while maintaining a fun and safe atmosphere during lessons and guided tours.
Monitor phone and email communications and respond to guest requests promptly and professionally.
Assist the Nordic Center Assistant Manager with coordination and administrative duties as needed.
Maintain equipment, trails, and facilities as needed, including cleaning and waxing skis and assisting with snow removal.
Complete assigned tasks punctually and manage time effectively, including reliably clocking in and out for breaks.
Evaluate personal performance, accept feedback, and remain committed to learning and improvement.
Promptly report potentially harmful equipment or situations, accidents, and incidents to immediate supervisors.
Contribute to team efforts by participating in job sharing, accepting diverse assignments, and maintaining a positive, friendly demeanor.
Help maintain Nordic Center cleanliness and guest and employee safety, and participate in safety and service meetings.
Perform other duties as assigned.