Specialist Activities Attendant

Vail Resorts • Keystone, FL

5d

About The Position

The Kindred Club Concierge serves as a primary ambassador of the Club, delivering exceptional, personalized service to members and their guests. The role elevates the member experience by anticipating needs, providing timely and accurate information, and coordinating Club services and amenities. Working closely with the Club team, the Concierge supports daily operations, including event, dining, and activity reservations and general member inquiries. As a first point of contact, the Concierge helps foster member satisfaction, trust, and long-term loyalty. The ideal candidate is professional, warm, detail-oriented, and comfortable in a high-touch, hospitality-driven environment.

The position is year-round and part-time, with early mornings, evenings, weekends, holidays, and overtime shifts potentially required. The expected pay range is $22.26 to $27.83 per hour. Housing is not available.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Prior guest service or hospitality experience.
• Strong communication and interpersonal skills.
• Strong organizational and time-management skills, with attention to detail.
• Ability to multitask effectively in a fast-paced, high-touch environment.
• Ability to handle member inquiries and complaints calmly and professionally.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with point-of-sale software.
• Ability to process credit card transactions accurately and securely.
• TIPS certification or willingness to obtain it.
• Valid, active driver's license and ability to pass an MVR check.
• Ability to lift and transport up to 30 pounds.
• Availability to work evenings, weekends, and holidays as scheduled.
• Professional verbal and written communication in English.
• Adherence to the Club's Presentation Policy.

Nice To Haves

• College education.
• Knowledge of the Summit County area and local community.
• Experience working with children and families.
• Club, hospitality, or event-planning experience.
• Familiarity with TYNGO, Opera, Simphony, and Vail Resorts systems.

Responsibilities

• Serve as the primary point of contact for member inquiries, providing personalized, proactive assistance that anticipates needs and exceeds expectations.
• Assist Club members with in-Club needs to ensure a seamless experience from arrival through departure.
• Coordinate transportation, dining reservations, spa services, local activities, and on-mountain experiences for members and guests.
• Issue member key cards; manage membership account inquiries and provide related information or assistance.
• Book events and experiences for members and accurately and securely process credit card payments.
• Build member relationships and promptly, professionally, and discreetly address and resolve concerns.
• Maintain the confidentiality of member information.
• Keep the lounge, locker rooms, and common areas clean, organized, and welcoming.
• Clear and transport glassware and dishware to the kitchen, or coordinate timely assistance with the appropriate department.
• Ensure that no member or guest under 21 consumes alcohol on Club premises and uphold responsible service standards while maintaining TIPS certification.
• Oversee complimentary snacks and beverages in the Club Lounge, keeping them attractively presented and restocked; assist the Assistant Manager and Club Director with inventory, ordering, and reporting.
• Maintain and update TYNGO system inputs and ensure records are accurate and current.
• Maintain a daily log of Club happenings and coordinate with other departments to support seamless service delivery.
• Plan and execute member activities and events, including seasonal parties, children's programming, holiday charitable giving initiatives, and weekly social events.
• Assist with marketing Club events through email newsletters, promotional materials, and website updates.
• Maintain the Club photo library.
• Perform other duties as assigned in support of Club operations.

Benefits

• Free employee ski passes.
• Discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral program.
• Health, medical, dental, and vision insurance plans for eligible seasonal employees after 500 hours.
• Free ski passes for dependents.
• Critical illness and accident plans.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED