Specialist Activities Attendant
About The Position
The Specialist Activities Attendant serves as a primary ambassador of the Kindred Club, delivering personalized service to members and their guests. The role anticipates member needs, provides timely and accurate information, and coordinates Club services and amenities. Working with the Club team, the attendant supports daily operations, including event, dining, and activity reservations and general member inquiries, helping foster member satisfaction, trust, and loyalty. The ideal candidate is professional, warm, detail-oriented, and comfortable in a high-touch hospitality environment. This is a year-round position with part-time hours available. Early mornings, evenings, weekends, holidays, and overtime may be required. The listed pay range is $22.26–$27.83 per hour. Applicants must be at least 21 years of age according to the job requirements. Housing is not available.
Requirements
- Must be at least 21 years of age.
- High school diploma or equivalent.
- Prior guest service or hospitality experience.
- Strong communication and interpersonal skills.
- Strong organization and time-management skills and attention to detail.
- Ability to multitask in a fast-paced, high-touch environment.
- Ability to handle member inquiries and complaints calmly and professionally.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
- Experience with point-of-sale software.
- Ability to process credit card transactions accurately and securely.
- TIPS certification or willingness to obtain it.
- Valid, active driver’s license and ability to pass an MVR check.
- Ability to lift and transport up to 30 pounds.
- Availability to work evenings, weekends, and holidays as scheduled.
- Professional verbal and written communication in English.
- Adherence to the Club’s Presentation Policy.
Nice To Haves
- College education.
- Knowledge of the Summit County area and local community.
- Experience working with children and families.
- Club, hospitality, or event planning experience.
- Familiarity with TYNGO, Opera, Simphony, and Vail Resorts systems.
Responsibilities
- Serve as the primary contact for member inquiries, offering proactive, personalized assistance.
- Assist members with in-Club needs throughout their visit.
- Coordinate transportation, dining reservations, spa services, local activities, and on-mountain experiences for members and guests.
- Issue member key cards and assist with membership account inquiries.
- Book events and experiences and process credit card payments accurately and securely.
- Build member relationships and address concerns promptly, professionally, and discreetly.
- Maintain confidentiality of member information.
- Keep the lounge, locker rooms, and common areas clean, organized, and welcoming.
- Clear and transport glassware and dishware or coordinate timely assistance from the appropriate department.
- Prevent guests under 21 from consuming alcohol on Club premises and uphold responsible service standards, including maintaining TIPS certification.
- Oversee and restock complimentary lounge snacks and beverages; assist with inventory management, ordering, and reporting alongside the Assistant Manager and Club Director.
- Maintain and update TYNGO system records.
- Maintain a daily log of Club happenings and coordinate with other departments to support smooth operations.
- Plan and execute member activities and events, including seasonal parties, children’s programming, holiday charitable giving initiatives, and weekly social events.
- Assist with marketing Club events through email newsletters, promotional materials, and website updates.
- Maintain the Club photo library.
- Perform other duties as assigned in support of Club operations.
Benefits
- Free employee ski passes and discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral Program.
- For eligible seasonal employees after 500 hours: health, medical, dental, and vision insurance plans.
- Free ski passes for dependents for eligible full-time roles.
- Critical illness and accident plans for eligible full-time roles.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
