Nordic Center Attendant (FT Seasonal)

Crystal Mountain•Thompsonville, MI

About The Position

The Nordic Center Attendant provides professional, accurate, and courteous guest service at the Nordic Center, including information, sales, rentals, and reservations. The role also assists with trail maintenance, manual snow removal, and cleaning and upkeep of the Nordic Center and its equipment. This is a full-time seasonal position.

Requirements

High school diploma or equivalent, or a combination of education and experience that enables performance of the position.
Excellent guest service skills and clear, concise verbal communication skills.
Ability to concentrate, self-motivate, multitask, work independently, and meet goals dependably.
Professional conduct and adherence to company Core Values.
CPR/AED certification is required; it is provided.
At least 18 years old.
Ability to work in varying weather conditions.
Regularly stand and talk or hear; frequently walk, use hands to handle or feel objects, and reach with hands and arms; occasionally stoop, kneel, crouch, or crawl.
Regularly lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth perception, and ability to adjust focus.
Evenings, weekends, and holidays are a regular part of the schedule.

Nice To Haves

Previous Nordic and reservation experience is desirable but not required.
Previous experience working with children is a plus.
Non-smoking candidates preferred.

Responsibilities

Support Nordic/Recreation expectations for great service, quality programming, and safety, and help minimize liability and risk.
Follow activity standard operating procedures and Nordic Center facilitation standards provided in training.
Communicate, promote, sell, and encourage participation in on- and off-site programs.
Staff the Nordic Center desk and Cross-Country grooming operations.
Handle daily desk operations, including reservations, guest information, sales and transactions, rentals, and resort information.
Assist guests with Nordic and Recreation programming and reservations, clearly explaining check-in procedures, locations, prices, cancellation policies, and other activity details.
Exchange reservations for alternate days or times when weather causes delays and process refunds when reservations cannot be moved.
Maintain professional telephone etiquette with guests and program vendors; promptly share program suggestions, complaints, and compliments with the supervisor.
Set up, close, clean, and organize the Nordic Center and its equipment; complete opening and closing procedures and required paperwork, reports, rental records, wait lists, hot sheets, and reservation forms.
Maintain basic desk supplies and assist with back-of-house upkeep, keeping the desk and Nordic Center organized and presentable.
Sell retail hard and soft goods.
Assist guests with snowshoe, fat tire bike, and cross-country ski rentals and complete required sign-out forms.
Maintain Nordic Center rental equipment, fat tire bikes, and snowshoes; perform basic ski shop repairs, ski mounting, bike cleaning, and snowshoe binding testing.
Maintain grooming equipment, report broken items, and assist with trail preparation as needed.
Properly file function sheets and completed liability waivers.
Help provide a safe and fun environment, work special events and other programming as needed, and follow safe work practices, including PPE use and Blood Borne Pathogens procedures when responding to injuries.
Perform other duties as assigned.