Non-Medical Case Manager FACES/HIV Program

Nationwide Children's Hospital • Columbus, OH

3d

About The Position

The Non-Medical Case Manager provides client-centered support to improve access to and retention in essential medical and support services for people living with HIV/AIDS in Ohio. The role coordinates, guides, and assists clients in accessing medical, social, community, legal, financial, employment, vocational, and other needed services, with a focus on retaining clients in care and maintaining viral suppression. The position supports access to high-quality services without stigma or discrimination, with the goal of increasing self-sufficiency, improving outcomes, and enhancing quality of life.

The position screens for healthcare needs and connects clients to relevant programs and resources. It interacts primarily by telephone and electronic communication, and includes health-risk assessments, referrals, client education, electronic communication organization, and documentation in the electronic medical record. The role also participates in orientation and continuing education for staff and students as appropriate.

Requirements

• High school diploma.
• Ability to communicate clearly, verbally and in writing, with team members, healthcare providers, and families in a professional and tactful manner.
• Computer literacy and working knowledge of Microsoft Outlook, Word, PowerPoint, Excel, and Teams.
• Ability to work within a multidisciplinary matrix.
• Ability to relate to people from diverse age and demographic backgrounds.
• Basic knowledge of healthcare terminology.

Nice To Haves

• Background in healthcare, public health, or a related clinical field.
• Experience working in healthcare in a patient-facing role.

Responsibilities

• Initiate telephone contact and complete a health risk assessment.
• Escalate complex or urgent needs to a supervisor.
• Connect patients to appropriate programs after identifying their needs.
• Develop patients’ and families’ individualized self-management skills through education and provision of resources.
• Organize electronic communications related to health risk assessment survey results.
• Document information in the electronic medical record.
• Participate in orientation and continuing education for staff and students as appropriate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED