LHL Non-Medical Case Manager (Hybrid)

ERIE FAMILY HEALTH CENTER • Chicago, IL

6d • $22 - $26 • Hybrid

About The Position

The LHL Non-Medical Case Manager provides non-medical case management services to HIV-positive clients at Erie Family Health Centers. The role works with providers, Lending Hands for Life team members, and other Erie staff to coordinate services, support access to care, and facilitate appropriate use of services. The position manages a caseload of medically stable clients and contributes to initiatives that improve case-management quality and the HIV program, including outreach and low-barrier care.

This is a hybrid position combining work onsite at an Erie location with work from home at an approved workspace. Schedules may vary according to the role and organizational needs. The position is based at the Erie Humboldt Park Health and Dental Center in Chicago, Illinois.

Requirements

• Meet one of the listed education or experience pathways: a Bachelor’s degree in Social Work (BSW) from an accredited college or university; a bachelor’s degree in a related human service, social science, or health education field; an associate’s degree in a related human service, social science, or health education field plus two years of case-management or related experience; or demonstrated knowledge and at least four years of work experience equivalent to the outlined academic credentials.
• Familiarity with issues affecting individuals living with HIV.
• Verbal and written communication skills.
• Computer proficiency.
• CPR certification.
• Ability to relate to people of diverse backgrounds, cultures, races, sexual orientations, and gender identities or expressions.

Nice To Haves

• Licensure for candidates with a BSW is preferred.
• Bilingual fluency in English and Spanish is strongly preferred; it may be required to assist or work with patients or guests who speak only a language other than English or Spanish.
• At least two years of direct-service experience in HIV service provision.

Responsibilities

• Manage a caseload of medically stable HIV-positive clients in accordance with agency policies and procedures.
• Provide non-medical case-management services, including medical-service coordination, resource linkage, and benefits enrollment and assistance.
• Work regularly with other HIV Team members, including medical providers.
• Attend team meetings, case-manager meetings, CQI meetings, site meetings, and weekly case conferences with each provider.
• Document all communication related to client care in the electronic medical record and state database.
• Work on projects and initiatives to improve case-management quality and the quality of the HIV program, including outreach and low-barrier care.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Flexible Spending Account for health care or childcare.
• 401(k) retirement program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• Starting annual paid time off of 15 days.
• Eight paid holidays.
• Annual merit increases.
• Room for growth and career advancement.

What This Job Offers

• Job Type: Full-time