Non Medical Case Manager

Equitas Health•Dayton, OH

About The Position

The Non-Medical Case Manager provides non-medical case management services to people living with HIV and their families, identifying and assisting HIV-positive individuals who need services throughout Ohio. The position promotes client independence, stability, and health, with a focus on viral suppression and improved HIV-related health outcomes, insurance and prescription benefits, housing stability, and employment or other income attainment. The role follows applicable professional standards and guidelines, including those of the Ohio Revised Code and the National Association of Social Workers. It is represented by Equitas Health Workers United Local 6609, Ohio Federation of Teachers, American Federation of Teachers, AFL-CIO, and is subject to the collective bargaining agreement. The Case Manager completes assessments and develops, monitors, and evaluates individualized case plans; connects clients with financial assistance and community resources; coordinates with medical providers and community professionals; and advocates for people living with HIV. The position works collaboratively with a multidisciplinary team and maintains timely, confidential documentation across Equitas Health, ODH, and other software systems. It also includes required training, peer reviews, supervision, meetings, and community representation. Hours may vary and may include some evenings and weekends based on workload. The hourly rate is $20.43–$22.83.

Requirements

Bachelor’s degree in a social science field, preferably Social Work, and at least six months of experience in a social service setting; one or more years is preferred; OR an associate’s degree and one to three years of social service experience; OR a high school diploma/GED and four to six years of social service experience.
Sensitivity to, interest in, and competence regarding cultural differences, HIV/AIDS, minority health, and sexual practices.
Demonstrated competence working with people of color and the gay, lesbian, bisexual, and transgender community.
Proficiency in Microsoft Office applications and other computer applications.
Reliable transportation or a driver’s license and proof of auto insurance.
Knowledge of and adherence to social work standards and ethics.
Ability to travel and use a computer for typing, research, meetings, assessments, and other client-support activities.
Ability to meet clients using reliable transportation.
Ability to attend required training and supervision, including 10 hours of HIV-specific training and five hours of supervision monthly.
Ability to work some evenings and weekends based on workload.

Nice To Haves

Community-based case management experience.
Housing services experience.
Employment training experience.
Bachelor’s degree in Social Work.
One or more years of experience in a social service setting when holding a bachelor’s degree.

Responsibilities

Provide case management to clients living with HIV and their families, supporting viral suppression, health outcomes, insurance and prescription benefits, housing stability, and income attainment.
Complete Ryan White and other assessments annually and as needed.
Develop, monitor, and evaluate individual case plans at intake, bi-annually, and as needed.
Serve as a central access point for financial assistance programs, including Ryan White Parts A, B, and C and HOPWA short-term rental assistance.
Identify mental health crises and consult with supervisors; coordinate with ongoing mental health and therapy providers as appropriate.
Help clients connect with and maintain resources such as housing, workforce development, respite, nutritional assistance, palliative care, chore assistance, transportation, and social activities.
Engage clients’ medical providers bi-annually or more often as needed to discuss health status, co-morbidities, and referrals to other services.
Identify and engage regional health professionals to support quality services for people living with HIV, and refer providers seeking an ODH relationship to appropriate contacts.
Represent Equitas Health in the community through education and advocacy about the needs and strengths of people living with HIV.
Work collaboratively within a multidisciplinary team.
Maintain complete documentation in Equitas Health, ODH, and other software systems within two business days of service.
Maintain client confidentiality in accordance with Equitas Health policies, HIPAA, and applicable professional standards.
Return correspondence within two business days.
Meet productivity standards, including spending at least 60% of monthly work hours engaging directly with clients, families, and informal supports.
Participate in monthly peer review audits and maintain a score of at least 90%.
Coordinate with clients to maintain their active status in Ryan White and other programs, keeping at least 90% of clients current or identified as active each month.
Attend assigned training, including 10 hours of HIV-specific training annually.
Use Motivational Interviewing techniques when engaging with clients.
Participate in committees and Performance Improvement Teams as appropriate and assigned.
Prepare for and attend individual and group supervision, including five hours of supervision per month.
Demonstrate unconditional positive regard and provide exceptional customer service to clients, colleagues, community partners, and others.
Continue developing knowledge and practice related to Equitas Health values, diversity, inclusion, and cultural humility.
Attend monthly, quarterly, and other required meetings, in person or by phone or web conference, using email, Microsoft Teams, phone, and other telecommunication tools.
Perform other related duties assigned by the supervisor.