MEDICAL CASE MANAGER
About The Position
The Medical Case Manager provides direct service to clients enrolled in the Early Intervention Program. The role provides case management and advocacy, limited supportive counseling, and case plan development, while maintaining client records and reporting service statistics. The manager collaborates with clinical, medical, and dental staff to coordinate treatment and care in accordance with Ryan White standards. The position supports HIV patients through appointment scheduling and reminders, transportation and linkage to care, coordination of volunteer medical providers, preparation of patient records and referrals, laboratory testing, medication pickup, and assistance applications. It also involves networking with Ryan White providers and service representatives, maintaining files and documentation in compliance with Ryan White Part A guidelines and Circle Health Services protocols, and preparing records for new patients, audits, and quarterly quality assurance reviews. The employee participates in meetings and committees, community outreach, interdepartmental teamwork, and organizational decision-making. The role operates in a professional office environment, with travel and work outside normal hours potentially required for meetings, presentations, trainings, and other events. This position does not supervise other positions.
Requirements
- Valid driver's license and automobile insurance coverage with limits of $300,000; must be able to provide a full copy of the insurance policy for review of exclusions.
- For Professional II Case Manager: bachelor's degree in social work and Licensed Social Worker (LSW).
- For Professional III Case Manager: master's degree in social work and Licensed Social Worker (LSW).
- For Professional IV Case Manager: master's degree in social work and Licensed Independent Social Worker (LISW).
- Clinical license must be in good standing with the state of Ohio.
- Two or more years of related work experience.
- Willingness to work with the HIV-positive population.
- Ability to communicate clearly verbally and in writing, adapt language to the audience, organize documentation, and summarize information clearly.
- Ability to perform and make sound decisions under pressure, distinguish essential issues, and remain focused under deadlines.
- Developing knowledge of mental illness, substance use disorders, therapeutic modalities, and community resources, with strong intervention skills and accurate documentation.
- Nonjudgmental attitude and awareness of and sensitivity to cultural diversity; ability to demonstrate respect for divergent viewpoints and contribute to an equitable, inclusive, and cooperative environment.
Responsibilities
- Provide case management assistance, advocate for assigned clients, and provide limited supportive counseling.
- Develop case plans and participate in case conferences.
- Maintain client case records and report service statistics.
- Collaborate with clinical staff to coordinate treatment and case planning.
- Transport patients to and from appointments and provide linkage to care.
- Conduct intakes for the Early Intervention Program.
- Attend monthly Ryan White meetings and serve on at least one committee.
- Collaborate with medical and dental staff to meet Ryan White standards of care.
- Coordinate schedules and support for HIV volunteer medical providers.
- Prepare patient records, laboratory materials, and referrals for volunteer providers.
- Facilitate scheduled laboratory tests and medication pickup, including scheduling with CVS/ProCare pharmacy.
- Network with Ryan White providers and service representatives.
- Complete OHDAP and other patient assistance applications.
- Ensure patient files comply with Ryan White Part A guidelines and Circle Health Services protocols.
- Provide required documentation in patient charts and prepare records for new patients, audits, and quarterly quality assurance reviews.
- Attend community fairs, collaborate with other agencies to identify referral sources, and distribute Circle Health Services information.
- Promote effective communication within and between departments through teamwork.
- Attend departmental and Circle Health all-staff meetings.
- Contribute to departmental and organizational decision-making through active participation.
- Work effectively and positively with coworkers and volunteers.
- Assist with scheduling medical appointments for HIV patients and make reminder calls.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
