Medical Case Manager

St. Luke’s University Health Network•Bethlehem, PA

22h

About The Position

The Medical Case Manager provides case management services to persons with HIV/AIDS under the policies and procedures of the HOPE Program and associated funding agencies. The role supports clients in accessing and coordinating HIV-related services and care while following agency, state, governmental, and funding-source requirements. The position works with clients and members of the health care team, maintains complete and accurate records, and contributes to agency programs and public relations activities. It also calls for sensitivity to diverse cultural backgrounds and sexual orientations, and an understanding of cultural and social barriers to health-related communication.

Requirements

Bachelor’s degree in social work, psychology, sociology, or a related field.
Ability to work effectively with diverse client populations and demonstrate sensitivity to different cultural backgrounds and sexual orientations.

Nice To Haves

At least one year of experience in HIV/AIDS management and assessment techniques.
Knowledge of HIV risk behaviors and behavior change principles.
Bilingual capability in Spanish.

Responsibilities

Provide case management services to persons with HIV/AIDS, including intake and screening, assessment, service coordination plans, referrals and placement, monitoring, advocacy, and outcome evaluations.
Follow agency and state confidentiality regulations for HIV/AIDS care and services.
Consult with physicians, nurses, therapists, and other health care team members to facilitate interdisciplinary care.
Follow recognized case management standards set by governmental agencies and funding sources.
Attend mandatory case management training and orientation, as well as additional training when budget allows or when directed.
Provide an acceptable amount of billable case management services, defined as 60% of hours worked.
Complete client-service documentation according to agency policies and funding-source contracts under supervisor direction.
Maintain accurate and complete client records in approved formats.
Maintain contact with clients to update assessments of their service needs.
Facilitate support groups or other agency programs as assigned.
Provide translation services when applicable to help non-English-speaking clients access HIV-related services and care.
Participate in and support agency public relations and fundraising events.
Serve as a professional role model and resource, providing guidance to co-workers.
Demonstrate understanding of cultural and social barriers to exchanging health-related information within the community.