Non-Medical Case Manager FACES/HIV Program
About The Position
Non-medical case management is an HRSA support service that provides client-centered activities to improve access to and retention in core medical and support services for people living with HIV/AIDS in Ohio. The role coordinates, guides, and assists clients in accessing medical, social, community, legal, financial, employment, vocational, and other needed services. Priorities include retaining clients in care and maintaining viral suppression while helping ensure access to high-quality support services without stigma or discrimination, supporting self-sufficiency, improved outcomes, and quality of life. The Case Manager screens for healthcare needs and connects clients to relevant programs and resources. Daily interactions are primarily by telephone and electronic communication. The role completes health risk assessments, escalates complex or urgent needs to a supervisor, helps patients and families develop self-management skills through education and resource provision, organizes electronic communications about assessment results, and documents work in the electronic medical record.
Requirements
- High school diploma.
- Ability to communicate clearly, verbally and in writing, with team members, healthcare providers, and families using professionalism and tact.
- Computer literacy and working knowledge of Microsoft Outlook, Word, PowerPoint, Excel, and Teams.
- Ability to work within a multidisciplinary matrix.
- Ability to relate to people from diverse age and demographic backgrounds.
- Basic knowledge of healthcare terminology.
Nice To Haves
- Background in health care, public health, or a related clinical field.
- Experience working in healthcare in a patient-facing role.
Responsibilities
- Initiate telephone contact and complete health risk assessments.
- Escalate complex or urgent needs to a supervisor.
- Connect patients with appropriate programs after identifying their needs.
- Develop individualized self-management skills for patients and families through education and resource provision.
- Organize electronic communications related to health risk assessment survey results.
- Document information in the electronic medical record.
- Participate in staff and student orientation and continuing education as appropriate.
- Coordinate and assist clients in accessing needed medical, social, community, legal, financial, employment, vocational, and other services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
