NOC Dispatch Agent (Night Shift)
About The Position
Motorola Solutions is hiring a NOC Dispatch Agent for its Managed and Support Services organization. The role provides frontline technical support by analyzing customer inquiries, facilitating troubleshooting and issue resolution, and coordinating with internal engineering, operations, and specialized technical support teams. The agent documents and streamlines support workflows using ticketing platforms, Windows, and Google Workspace applications, and supports service continuity in an evolving technical environment. The company provides foundational training and opportunities for professional growth. Candidates with equivalent practical experience are encouraged to apply. This is a night-shift role scheduled Monday through Thursday, 7:30 PM to 6:00 AM CST. The position is listed as New Grad, with a target base salary range of $34,564.80–$37,564.80. Travel is under 10%, and relocation is not provided.
Requirements
- High school diploma or at least 1 year of customer service experience; the Basic Requirements section also specifies a recent Bachelor's degree or at least 1 year of customer service experience.
- U.S. citizenship and the ability to obtain the required security clearance, specified in the Basic Requirements as Navy CAC clearance.
- Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.
- Ability to navigate Windows environments and Google Workspace applications.
- Ability to manage, route, and document technical customer interactions using ticketing systems.
- Experience facilitating prompt problem resolution in fast-paced operational environments.
- Ability to coordinate troubleshooting efforts across internal partner teams.
Nice To Haves
- Bachelor's degree in a technical or business discipline.
- Active Navy CAC clearance or prior experience working within cleared defense environments.
Responsibilities
- Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting.
- Drive end-to-end resolution of support requests while maintaining professional service standards.
- Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams.
- Develop and maintain collaborative relationships with enterprise and public sector partners.
- Help provide clear, actionable communication during high-tempo operational periods.
- Use ticketing platforms, Windows, and Google Workspace applications to document and streamline support workflows.
- Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
