NOC Dispatch Agent (Hybrid)

Motorola Solutions•Schaumburg, IL

10d•Hybrid

About The Position

Motorola Solutions is building a talent pipeline for future hiring needs; there is no immediate opening, and candidates whose backgrounds match the requirements may be contacted for an exploratory conversation. The NOC Dispatch Agent joins an inclusive, collaborative team delivering frontline technical support. The role analyzes customer needs, facilitates troubleshooting and issue resolution, and coordinates with engineering and operations groups to support operational excellence. Foundational training and opportunities for continued career advancement are offered. Candidates with equivalent practical experience are encouraged to apply. The role supports customers and internal teams in evolving technical environments, using ticketing platforms, Windows, and Google Workspace applications to document and streamline support workflows. It helps maintain service continuity across a 24/7/365 operation. Travel is under 10%, and no relocation is provided.

Requirements

High school diploma or at least 1 year of customer service experience.
U.S. citizenship and the ability to obtain necessary security clearance as required by government contract.
Legal authorization to work indefinitely in the U.S.; employer work permit sponsorship is not available.
Ability to navigate Windows environments and Google Workspace applications.
Experience managing, routing, and documenting technical customer interactions using ticketing systems.
Ability to facilitate prompt problem resolution in fast-paced operational environments.
Ability to coordinate troubleshooting across internal partner teams.

Nice To Haves

Bachelor's degree in a technical or business discipline.
Active Navy CAC clearance or prior experience working within cleared defense environments.

Responsibilities

Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting.
Drive support requests through end-to-end resolution while maintaining professional service standards.
Coordinate incident escalation by managing tickets with specialized technical support teams.
Develop and maintain collaborative relationships with enterprise and public sector partners.
Provide clear, actionable communication during high-tempo operational periods.
Use ticketing platforms, Windows, and Google Workspace applications to document and streamline support workflows.
Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity.