NOC Dispatch Agent

Motorola Solutions•Schaumburg, IL

About The Position

Motorola Solutions is hiring a NOC Dispatch Agent for its Managed and Support Services organization. The role provides direct frontline technical support to customers: analyzing inquiries, facilitating troubleshooting and resolution, and coordinating with engineering, operations, and specialized technical support teams. The agent documents and streamlines support workflows using ticketing platforms, Windows, and Google Workspace applications, while helping maintain 24/7/365 service continuity. The position supports enterprise and public sector partners in fast-paced operational environments. Foundational training and opportunities for professional growth are provided. Candidates with equivalent practical experience are encouraged to apply. The position is designated New Grad, has travel requirements under 10%, and does not provide relocation. The target base salary range is $34,564.80–$37,564.80; the actual offer depends on job-related knowledge, skills, and experience.

Requirements

High school diploma or at least 1 year of customer service experience; the Basic Requirements section also specifies a recent graduate with a bachelor's degree or at least 1 year of customer service experience.
U.S. citizenship and the ability to obtain Navy CAC clearance (or necessary security clearance as required by government contract).
Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.
Ability to navigate Windows environments and Google Workspace applications.
Ability to manage, route, and document technical customer interactions using ticketing systems.
Experience facilitating prompt problem resolution in fast-paced operational environments.
Ability to coordinate troubleshooting across internal partner teams.

Nice To Haves

Bachelor's degree in a technical or business discipline.
Active Navy CAC clearance or prior experience working within cleared defense environments.
Equivalent practical experience.

Responsibilities

Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting.
Drive end-to-end resolution of support requests while maintaining professional service standards.
Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams.
Develop and maintain collaborative relationships with enterprise and public sector partners.
Help provide clear, actionable communication during high-tempo operational periods.
Use ticketing platforms, Windows, and Google Workspace applications to document and streamline support workflows.
Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity.