NOC Dispatch Agent (Night Shift)

Motorola Solutions • Schaumburg, IL

1d

About The Position

Motorola Solutions is hiring a NOC Dispatch Agent to provide frontline technical support within its Managed and Support Services organization. The role analyzes customer needs, facilitates issue resolution, and coordinates with engineering and operations teams to help maintain reliable mission-critical systems. The company provides foundational training and describes opportunities for long-term career advancement.

This is a night-shift role scheduled Monday through Thursday, 7:30 PM to 6:00 AM CST. The position uses ticketing platforms, Windows, and Google Workspace to document and streamline support workflows and helps maintain 24/7/365 service continuity. Travel is under 10%, and relocation is not provided. The target base salary range is $34,564.80–$37,564.80; the actual offer depends on job-related knowledge, skills, and experience.

Requirements

• High school diploma or at least one year of customer service experience; the basic requirements also state a recent graduate with a bachelor's degree as an alternative.
• U.S. citizenship and the ability to obtain Navy CAC clearance as required.
• Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.
• Ability to navigate Windows environments and Google Workspace applications.
• Ability to use ticketing systems to manage, route, and document technical customer interactions.
• Experience facilitating prompt problem resolution in fast-paced operational environments.
• Ability to coordinate troubleshooting across internal partner teams.

Nice To Haves

• Bachelor's degree in a technical or business discipline.
• Active Navy CAC clearance or prior experience working in cleared defense environments.

Responsibilities

• Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting.
• Drive support requests through end-to-end resolution while maintaining professional service standards.
• Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams.
• Develop and maintain collaborative relationships with enterprise and public sector partners.
• Help provide clear, actionable communication during high-tempo operational periods.
• Use ticketing platforms, Windows, and Google Workspace applications to document and streamline support workflows.
• Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity.

Benefits

• Incentive bonus plans
• Medical, dental, and vision benefits
• 401(k) with company match
• 10 paid holidays
• Generous paid time off packages
• Employee stock purchase plan
• Paid parental and family leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED