NOC Dispatch Agent
About The Position
Motorola Solutions is hiring a NOC Dispatch Agent to provide direct frontline technical support as part of its Managed and Support Services organization. The role involves analyzing customer needs, facilitating issue resolution, and coordinating with internal engineering and operations groups to help maintain reliable, continuous service. The company provides foundational training and describes opportunities for long-term career advancement within its global organization. Candidates with equivalent practical experience are encouraged to apply. The position supports customers and partners in fast-paced operational environments and contributes to 24/7/365 service continuity. The stated target base salary range is $34,564.80–$37,564.80. Pay within the range depends on job-related knowledge, skills, and experience, and the actual offer is based on the individual candidate. Travel is under 10%, and relocation is not provided.
Requirements
- High school diploma or at least 1 year of customer service experience; the Basic Requirements section also specifies a recent graduate with a bachelor's degree or at least 1 year of customer service experience.
- Must be a U.S. citizen and able to obtain the necessary security clearance; Basic Requirements specifies the ability to obtain Navy CAC clearance.
- Must be legally authorized to work in the U.S. indefinitely. Employer work permit sponsorship is not available.
- Ability to navigate Windows environments and Google Workspace applications.
- Ability to manage, route, and document technical customer interactions using ticketing systems.
- Customer interaction experience facilitating prompt problem resolution in fast-paced operational environments.
- Ability to coordinate troubleshooting across internal partner teams.
Nice To Haves
- Bachelor's degree in a technical or business discipline.
- Active Navy CAC clearance or prior experience working within cleared defense environments.
Responsibilities
- Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting.
- Drive support requests through end-to-end resolution while maintaining professional service standards.
- Manage tickets and coordinate incident escalations with specialized technical support teams.
- Develop and maintain collaborative relationships with enterprise and public sector partners.
- Provide clear, actionable communication during high-tempo operational periods.
- Use ticketing platforms, Windows, and Google Workspace applications to document and streamline support workflows.
- Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity.
Benefits
- Incentive bonus plans.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- 10 paid holidays.
- Generous paid time off packages.
- Employee stock purchase plan.
- Paid parental and family leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
