NOC Dispatch Agent (Hybrid)

Motorola Solutions•Schaumburg, IL

1d•$34,565 - $37,565•Hybrid

About The Position

Motorola Solutions is building a talent pipeline for future hiring needs; there is no immediate opening, and the company may follow up with prospective candidates for an exploratory conversation. The role provides frontline technical support to customers, analyzes inquiries, facilitates issue resolution, and coordinates with internal engineering and operations groups. The team offers foundational training and opportunities for ongoing professional growth. Candidates with equivalent practical experience are encouraged to apply. The role supports mission-critical systems and service continuity in a fast-paced operational environment. It involves direct customer interaction, ticket management and escalation, and use of Windows, Google Workspace, and ticketing platforms. Travel is under 10%, and no relocation is provided. The position is classified as New Grad.

Requirements

High school diploma or at least 1 year of customer service experience.
Must be a U.S. citizen and able to obtain necessary security clearance as required by government contract.
Must be legally authorized to work in the U.S. indefinitely; employer work permit sponsorship is unavailable.
Ability to navigate Windows environments and Google Workspace applications.
Ability to manage, route, and document technical customer interactions using ticketing systems.
Experience facilitating prompt problem resolution in fast-paced operational environments.
Ability to coordinate troubleshooting across internal partner teams.

Nice To Haves

Bachelor’s degree in a technical or business discipline.
Active Navy CAC clearance or prior experience working within cleared defense environments.
Equivalent practical experience.

Responsibilities

Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting.
Drive end-to-end resolution of support requests while maintaining professional service standards.
Coordinate incident escalations by managing tickets with specialized technical support teams.
Develop and maintain collaborative relationships with enterprise and public sector partners.
Provide clear, actionable communication during high-tempo operational periods.
Use ticketing platforms, Windows, and Google Workspace applications to document and streamline support workflows.
Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity.