Night Ops Assistant Store Manager, in Training

The Home Depot•Abilene, TX

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) gains hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The role includes a comprehensive training program with practical experience, mentorship, and leadership development. Training lasts up to six weeks and focuses on learning OASM responsibilities, Manager on Duty duties, and oversight of overnight freight operations, including successful execution of core freight handling programs. The NOASM-IT collaborates frequently with Night Replenishment Managers on unload, pack out, and pack down activities, and works with the Store Manager, Assistant Store Managers, and field teams. The role also develops and implements strategies to improve sales and profitability, creates actionable departmental plans, and supports smooth department operations. NOASM-ITs are expected to lead by example and uphold, maintain, and support lawful company policies and positions.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Demonstrated ability to collaborate and work effectively with cross-functional teams is preferred.

Nice To Haves

Bachelor's degree or equivalent degree in a field of study related to the job.
Demonstrated ability to collaborate and work effectively with cross-functional teams.
3 years of work experience (listed as preferred).
3 years of leadership experience (listed as preferred).

Responsibilities

Supervise associates in the selling effort, lead GET culture, and set the example; drive customer service and associate engagement throughout the store, address customer concerns, and take appropriate action to resolve issues promptly.
Perform Opening, Closing MOD, and other whole-store focus responsibilities; follow company policies and procedures and hold associates accountable for doing so; learn store SOPs, particularly safety compliance procedures, maintain process accuracy, and take steps to mitigate shrink.
Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
Work with key partners to plan merchandise placement and signing, and support stock integrity through inventory management; learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in a structured training program covering retail store management, including operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate tactics for staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues, and supporting service needs for installed sales, special orders, and product sales.
Learn and demonstrate the performance management process, including reviewing associate performance and executing the associate disciplinary process when necessary.
Complete all assigned training modules and assessments.
Collaborate with Night Replenishment Managers to manage overnight unload, pack out, and pack down activities.
Collaborate with the Store Manager, Assistant Store Managers, and field teams to develop and implement strategies that support sales, profitability, and departmental success.
Lead by example and uphold, maintain, and support lawful company policies and positions.