Night Operations Department Supervisor (Bilingual Preferred)

Lowe's Companies, Inc.•Myrtle Beach, SC

About The Position

The Night Operations Department Supervisor leads overnight back-end store operations, often serving as the only key-carrying manager in the building. The role oversees receiving and stocking inventory, freight flow, product assembly, area recovery, delivery staging, and related activities to ensure products move efficiently from receiving to sales areas and that the store remains ready for customers. The supervisor maintains stocked, orderly aisles and supports safe, efficient delivery processes. The position provides team leadership through staffing and task assignments, coaching, performance feedback, associate development, recognition, and escalation of associate relations concerns. It drives operational performance, safety, security, shrink prevention, and continuous improvement, and responds to changing circumstances by reprioritizing work. As Manager-on-Duty, the supervisor provides store-wide leadership, supports customer service and staffing, monitors conditions across the store, and coordinates shift handoffs.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Five years of experience in a retail environment; the posting also specifies five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Bilingual ability is preferred, as indicated in the job title.

Responsibilities

Assign team members to activities, maintain appropriate staff coverage for customer and operational needs, and redeploy associates when necessary.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members about challenges, elevate issues when appropriate, and provide timely feedback and performance coaching.
Partner with the Assistant Store Manager when formal disciplinary action is needed and escalate associate relations concerns to senior management or HR as appropriate.
Encourage the sharing of customer-service ideas and best practices, empower associates to make decisions, and recognize accomplishments and effective behaviors.
Coach and develop associates to build their confidence and competence through regular feedback.
Coach the team in following processes, improving operational efficiency, and preparing department areas for customer service and sales.
Monitor and drive performance against key operational metrics; identify process or customer-experience barriers and implement timely solutions.
Respond to unexpected events, including callouts, no-shows, and unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor potential theft or security risks.
Recommend and encourage strategies to reduce unproductive time, waste, product loss, and operational impact on customers.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt effectively to work challenges and organizational change.
Oversee and improve back-end activities, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers' ability to shop, including keeping floors clear and products stocked.
Drive the efficient movement of freight from receiving to sales departments through unloading and stocking, keeping shelves and top stock replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when necessary, note low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery, including picking and staging products.
As Manager-on-Duty, lead store-wide engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are equipped to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to high-traffic areas or department hotspots and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; hand off shift observations to the next Manager-on-Duty.
Direct non-MOD activities, including customer complaints, management approvals, and store opening or closing activities, to the appropriate leaders.
Perform other duties as assigned.